Everything

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Very nice lobby/courtyard/all staff at front desk was amazing

Sadly, upon entering room the bathroom had housekeeping hairs in so many locations…I don’t know why corporations do not mandate it is a rule to wear hairnets for housekeeping

The location was easy to get to and the staff was friendly and attentive. The property was light and clean and the room was a nice size with a great bathroom.

There weren’t a lot of food options available on site and the Starbucks was closed the morning when we came by to get breakfast.

We stayed only one night. Arrived at dinner time so went out to eat. Had a scheduled brunch the next day so didn't eat there.

Noise from another room - banging; but it wasn't too bad

would have liked more light in the bathroom (over the shower seemed a little dark

Unfortunately, I have a duplicate charge one from Booking.com and one from the hotel.the hotel didn’t receive the money from booking.com so they charged our credit card. After a week I’m still going back-and-forth with Booking.com to see how they’re going to handle that. It is so frustrating. This will be probably my last time using Booking.com.

The Westin in OC is our fave getaway from beautiful San Diego. It's easy to get to, there's so much to do in the area, and there's a lot of great places to eat nearby! The hotel is clean, quiet, and comfortable.

We're here 2-3 times a year, and the windows have been dirty the past couple of years. When are you going to get them cleaned?

The location was convenient

The rooms seemed dirty, the property was overbooked and we stayed in another hotel the first night, the food was not good and in general it looked run down

Heated Pool area was nice. The pool was not huge but big enough to enjoy with a decent amount of people. They serve drinks and food poolside during the day. The room was clean (except the windows) and bedding was very comfortable. The staff was very friendly and the valet attendants were quick to get us our vehicle anytime we needed. Located across from large mall and lots of great restaurants within a short driving distance. Short drive to beach as well.

The shower water pressure was really lacking, you had to stand almost against the wall just to get in the water. The windows in the room were filthy so the nice view was not so nice. The pictures showed a small sofa in room but there was not. The parking, food and drinks were on the pricey side. This hotel itself was good but our experience was not as good as it could've been for the price. Disappointed about that because this was a family birthday trip. I am not sure that I would stay here again for the amount we paid it was not what we expected when we booked.

Large rooms

The terse staff at the front desk. The high price to park a car overnight. Dirty windows.

Average hotel

Parking charge of 43.00. What a rip-off.

Overall experience was great.

I was charged by booking.com and I was billed a second time by the hotel directly, The staff mentioned it was a communication on booking.com behalf. I'm upset that I have to wait $417 to be returned to my account.

The location is convenient for attending events at the Segerstrom Center and Shopping at the South Coast Plaza.

Nothing

Everything is old

The mattresses and bedding feels it has not been changed for ages

It’s nice and clean friendly staff

We paid for two queen beds and they gave us king with pull out had no beds My son is 6’8 so it wasn’t good for him Staff was nice about not having two beds but it wasn’t good for our situation

Alica was so fabulous friendly welcoming ! Also Jana at the pool restaurant was a great server(best tri tip sandwich I’ve ever had) it was just a wonderful stay

Outstanding property. Outstanding Bell and valet staff. Every bit the Westin high quality bedding experience. However, front desk is consistently average at best and most frequently terrible. I have stayed here 6 or 7 times the past 2 years. I come back for the quality of the bed and sleep experience. Absolutly first rate sleeping experience and valet is as good as it gets. However, front desk is consistently terrible. 10-12 minute check-in with no one else checking in. Being completely ignored at check-In. Obvious training front desk people without supervisors around. Great 4-star experience aside from consistently bad front desk.

See above. Consistently terrible front desk. NOT 4-star front desk

The facilities.

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