Location and Front desk staff

inefficient a/c poor water pressure dingy sheets in room coffee undrinkable

Clean rooms, hot water, nice staff, comfy beds.

The creepy cat lamp staring at us all night

Location, parking, clean

Price

Loved the college feel since we were there on a college visit

Liked everything

The extremely comfortable beds and thoughtful decor.

Warm water ran out fast, didn’t get very hot.

location, and cleanliness

the price can be high during PSU events

Location was great. Was able to park car and walk to every destination. Bed was comfortable.

TV channels were very limited. Some channels did not come in. Was able to get sport channels and 2 or 3 other channels. No news channels available.

I had stayed before at The Graduate State College and I enjoyed my stay very much, that's why I didn't hesitate to book again. The facilities are great. clean and comfortable and the location is exceptional. However, I couldn't enjoy them this time around because my flight was cancelled.

I tried reaching out to booking.com customer service and the hotel directly, and each one directed me to the other. I was asking for a change of dates or a partial cancellation fee waiver, and neither booking.com or the messages I sent to the hotel through the site were answered. I was instructed to call the hotel directly and all they said was that I should contact the booking site. This runaround kept going and even after multiple messages to the property through Booking.com, nobody from the hotel even read them/responded in any way (either positively or negatively regarding my request). All in all, the incredible experience I had the previous time has been tainted for the lack of customer service/support this time around when needed for the particular issue I had because of flight cancellations.

Great value with very comfortable accomodations.

location, decor, staff

elevator seemed very dated, limited dining menu, No coffee available in lobby, and steeping coffee in the room was odd.

everything except old elevators

old elevators

friendly stuff, helpful, clean place, quiet area.

i have to activate key’s every day.

decoration theme, cozy and clean. Very friendly staff.

everything’s on sport

Last minute stay - not terribly priced cool themed decor for Penn State visitors. Was clean, comfortable and felt secure. Room amenities were good. Restaurant food was good.

Overall it wasn't bad/the parking garage was an adventure to park in, but that's the only thing that stands out: Kinda dark and hard to park in spaces