Poor housekeeping services. No clean towels for 2 of our 4 night stay. Old and somewhat outdated fixtures

On April 6, 2024, I arrived at La Quinta Inn and checked in. I had prepaid $1,600.62 for 3 nights. I had originally planned to have a larger party, so I had asked previously if I could get a refund for my reservation. But since I was told that I could not get a refund, I decided to check in. At 5:30 PM on the evening of April 7th, La Quinta Inn staff member, Shannon, texted me asking whether I had left the hotel. I did not see this message until late that night because I was out having dinner and socializing. I texted her back at 10:55 PM that night that I was still checked in until Tuesday. Early the next morning, I attempted to enter my room and discovered that my room key was deactivated. La Quinta Inn staff member, Shannon, came down the corridor and said that she had sold my room because she thought that I had left. I asked her what happened to my suitcase which I had left in the room. She said that it was at the front desk. She returned my suitcase and said that I would be refunded for what would have been the 2nd and 3rd nights of my stay (April 7th and April 8th). She said that the refund would be $1,066 and that I would receive it in ten business days. Later that morning, I called Shannon because I noticed that the credit card number on the paper that she gave me was not mine. She said that that credit card number belonged to Booking.com. She said that this was because I made the reservation through Booking.com and that La Quinta Inn would have to send the money back to Booking.com. Then, Booking.com would send the refund to me. I contacted Booking.com a few days later, but they said that they had not heard anything about it from La Quinta Inn. Ten business days have since passed and I have not received any money from La Quinta Inn or Booking.com.

The breakfast was good!

A little expensive!

Breakfast was good, especially the waffles.

absolutely great stay. the only issues was the condition of the carpet in the bedroom(stains). everything else was great.

The multiple stains on the carpet in the rooms

Emplacement

Fan dans salle de bain impossible de la fermer lumière non fonctio

Le personnel la propreté et la situation de l’hôtel

Lit très mou, pas de café chaud au déjeuner fourni

The staff was friendly and the bed was comfortable

There was dead mice and broken windows and doors, the heat didn’t work