Great access the beach, bar in the pool. Different options to eat in doors and out doors. Activities for all the family

They cut the light 2 hours before check out

Loved the access to the beach, the pools (all 3) were incredibly fun. The location was great.

The parking was meh, the halls in tower A were hot as if they had no a/c. Our tv was messed up but considering we weren’t there to watch tv it didn’t bother us that much. The bathroom was extremely small.

That it had 3 pools, and several bar on location

That one of the elevator, wasn't working

Staff was great and very helpful

Need more security.

Location is nice. You can walk to the beach.

No phone service! TV volume went out. Rooms are sticky and humid. Amenities need to be updated.

Location

We traveled 8 hours, and could of chosen any hotel at $384 a night, but chose to stay here. On my first night arriving at SPI for my daughter's state competition, I parked in a legally designated handicap spot, as I am a person with a disability. Unfortunately, when we were ready to leave first thing in morning at 8am, my truck had been towed. The front receptionist provided me with the towing company's number, and when I called to inquire about the reason for the tow, the representative claimed that he couldn't see my handicap sign hanging from the rear-view mirror, even though I had it displayed on my dashboard. Regrettably, during the conversation, the representative used offensive language towards me. He called me a fxxxxxx bxxxx and hung up on me. In my attempts to resolve the situation, I requested to speak with the general manager of the towing company. However, the encounter proved unproductive, as the manager did not take any significant action or address the issue with the towing company. Despite my request, he refused to provide me with his supervisor's contact information or corporate number, insisting that he was the highest-ranking authority. Having prior experience in property management, I am aware that hotels usually have contracts with towing companies. In similar circumstances, if a resident's vehicle were wrongfully towed, I would have taken measures to facilitate its release promptly. Unfortunately, in my case, I had to bear the burden of paying $300 to retrieve my truck from the towing company. This experience has left me deeply disappointed and disheartened, as I expected better treatment and understanding, especially in a situation involving a person with a disability. I hope that by sharing my story, others can be more mindful and considerate of individuals with disabilities, and that measures can be taken to prevent such incidents from happening in the future. I would never recommend this hotel to anyone.

Staff was awesome and very helpful. Location was also very beautiful.

Room had an unswept pile of sand on floor and needed more toilet paper initially but staff addressed problems promptly

The beach was right behind our hotel

Everything was great