Rooms guy at the front desk

Hot tube not hot Too many dogs!!!!

More affordable then staying in Glenwood Springs and easy access to the highway. The morning breakfast was a pleasant surprise and had some good things like donuts and little noosa yogurts. But the good stuff went very quickly and never seemed to get restocked while we were there.

When we 1st arrived we were put in two rooms on the 1st floor. One room had a plastic bag tied over the fire detector and the whole room smelled strongly of Pot. The room right across the hall had the fire detector pulled out of the ceiling and was just hanging from its wires. They were able to to move us to rooms upstairs that were across from each other that were better but I was still concerned about what if there was a fire in those rooms the rest of the night. There were also very weird black and white pictures of different cats taped to certain doors that was just odd.

Nice location. Older, but well maintained.

Need better breakfast. Just eggs potatoes toast would have been great!

The place was clean.

No staff on site until 3:00 pm. I was promised early check-in but was no one on the front counter till 3:00. Breakfast was very cheap. No one to help. I am Celiac and was nothing but pastries.

Clean, spacious room. Easy to get to off the freeway

Everything was fine

Breakfast had limited items compared to other Wingates. They no longer have coffee pots in the room. I did get coffee the night before from the breakfast area to reheat in the morning. The staff was excellent. Older hotel but our room was clean.

The bed was comfortable and it was fairly clean.

The check in was very annoying. The machine kept freezing and I had to get 3! THREE keycards for my room and none of them worked! Eventually they just swapped me into a different room but that was very irritating. Having a computer to talk to instead of a receptionist was not ideal. I didn’t like that part at all.

Decent location and availability for our stay.

The breakfast was frozen waffles and sandwiches out of a box so that was disappointing. Someone in a room near us had music playing loudly throughout the night so we didn’t get much sleep. The pool area had hair all over the floor like it hadn’t been cleaned.

Our room wasnt the cleanest. Bed was broke on the one it felt. The pool and hot tub wasnt at all like the pics. Breakfast was not good. The water tor shower was cold.

There was trash stacked at the entrance, landscaping was unkept weeds and the property looked like it was closed when we arrived. My wife tried to use the restroom while I waited to checked in and the smell in the restroom made her sick. I checked the restroom and it smelled like the sewer had backed up. We refused to stay and canceled our reservation. I included a photo of the trash by the entrance when we arrived, more trash was stacked by the entrance before we had left. We have stayed at Wyndham properties before and assumed Wingate by Wyndham was a Wyndham property as listed on our reservation. The property is The Lodge at New Castle with the same phone number as the "Wingate by Wyndham". Two other couples were at the property on May 20, 2023 about 3:00 pm one with a reservation and one planning to stay but they also refused to stay. It appears the property is under new management with a new name and is doing a great disservice to the Wyndham name.

- Delicious breakfast - e.g., also offering breakfast muffins (to microwave) - Friendly staff, warm welcome; 24 hour check-in also possible via machine - Hot tub and pool - good location, close to highway - spacious and clean rooms

- we had slight difficulties with the shower (maybe a sign explaining would help?) :D but the staff is extremely friendly and explained how they work (you have to pull quite hard)

Clean, convenient location, friendly staff, good price.

Breakfast was lacking, hard donuts, minimal selection. Great coffee though 👌 Neighboring room had a barking dog all night.

Breakfast was not good, only small options, no hot breakfast

The pool was dirty with a lot of mosquitoes we had to net out ourselves. Hot tub was filled too high, the airflow for jets were blocked so they had little to no power.

Easy access; the bed was comfortable.

There was no one there when I checked out to get a receipt. I have tried calling the property but the message times out and/or the phone is never picked up. Public areas are a bit tired and could use an upgrade

Very convenient location. Nice, updated room!

I liked it all- especially for the price. Very reasonable!

Everything went great.

One night someone decided to smoke weed in their room. I got sick from it. Other than that was a great stay. Wish the doors weren't raised off the floor you were able to hear everything in hallway.

Close to Sunlight mountain and Glenwood Springs