The property was located close to the base for our son’s turning green ceremony.

We were given keys to an occupied room first… then they only had 1 room on the bottom floor, we had booked 2, so our group was split up. We had a disabled vet and service dogs with us, so first floor was needed. Then the room was filthy! We had to buy our own toilet paper, and they only gave us 2 towels for a double room. There was no iron, and the fridge in our room was loud. Then we had been there 2 days and the front desk knocked on our door asking if we paid the pet fee. We had told them they were service dogs on check in. They asked if they had vests, or certificates…. They are looking for a lawsuit there…. There is no registry for service dogs, and I don’t keep her vest on her when we aren’t in public…. We had paid in advance and I tried to get my money back so we could go somewhere else and was not able to….

The friendliness of the staff

Everything is good

We never stayed. Tried to cancel because we are military and qere told not an area we should be in. Never got a response from the hotel. They got my 1 nights fee but I can't believe they never responded to my email. It is not professional. Luckily I used rewards and didn't have to pay out of my physical wallet. Booking tried to get the cancellation fee waived but guess they didn't since didn't get a response back from booking either.

I would like a refund of my money since I checked out 2 hours after checking in. It was 2 hours because there was no one in the office for a while and we also had to find somewhere else to stay.

The nastiness and the fact there are bed bugs. I have a picture of that for proof and the fact we could not get refunded. We tried two different rooms. We were not willing to get a third nasty room.

The bed was nice

The water isn’t that hot, the pool didn’t have water, I kept having to get my key changed because it kept messing up.

They offered no extra linen for towels pillows not friendly

They we're not helpful

everything

room

Location

That I reserved a room and was charged but couldn't check in when I arrived there was no sign posted I rang doorbell for 10 mins and left when I called trying to get refund it was refused he was rude says there was sign on door which there wasn't and hung up on me I will be disputing charge with bank when I get home