The lady at the desk was really sweet as ever and she’s Has good customer service and needs to be recognized for going above and beyond

Clean, nice breakfast too.

Good location. Clean

Noise. It was so loud in the morning. There’s absolutely no way to sleep in or get rest. Tons of teenagers in and out of the room. Slamming doors. And the room next door woke us up at 5:45 am being loud, laughing and talking loud, opening and closing doors. I called the front desk and the noise never stopped.

The clerk was very accomodating.

Staff is very welcoming and ready to make things as comfortable as possible. Breakfast is the best, it's what the kids remember most each visit! Fitness room is small but does the job, great to have as an option. Laundry facilities came in handy.

Pool room is a little dark and hot tub wasn't working properly.

Breakfast coffee the worst. Hallways had a odd smell.

The facility was nice. The staff was pleasant.

Bed was soooooo uncomfortable. The jacuzzi by the pool had so many chemicals we couldn't breathe. The price was outrageous to not even have a full kitchen. There was a huge bug on the floor when we walked in.

Adequate, but same thing everyday for breakfast, the three days that we stayed here.

Floors and carpets were filthy. My grandsons walked on it with bare feet and the bottom of their feet were black. Don't know how this place received a 9.4 rating. They had workers tearing off the roof to re-shingled it, and didn't even tell the customers closest to the building that they should park elsewhere. Location was difficult to get in and out of also. Staff wasn't very friendly in general, especially the evening clerk and the breakfast manager. Should have stayed at the Comfort Inn at Benton Harbor, we went to it by mistake, thinking it was the motel that we booked. It was immaculate, especially the neatness and cleanliness of the facility.