Location

Smelled like smoke. Not clean room. Very outdated.

The location was ok

There was hair all over my room. The accommodations I asked for before checking in was assured to be available, and they were not. The staff was incompetent and lazy.

Price but still to high

TV stations did not work

Booking.com my reservation didn’t pop up on the staff computer upon arrival twice . My first reservation she couldn’t find and so I booked a second reservation while standing there and that one didn’t pop up either. Idk if she was new and unfamiliar with her job or she just didn’t receive it. So I had to pay the regular price at the desk which was a little more then the price I had originally booked. I was standing at the counter for a total of 40 min while she figured it out. I was tired and had a full day. Then I’m my room no ice bucket or cup to even have some water. But they had a partial kitchen with no dishes. It said hot breakfast but it was oatmeal and granola bars and coffee only. The staff in the morning were talking about she’s not doing anything today on a personal phone call really load so myself and other guests could hear. It was very unprofessional. I didn’t enjoy the whole experience and I don’t think I’ll ever book with booking.com again because of this. Booking.com is still sending me emails about confirming a reservation that had already passed for this same stay even though it has already passed. I never used booking.com and I won’t use it in the future.

I liked how friendly heir staff was and how well they kept things clean. And they also had a place available last minute when the Quality Suites in Milwaukee screwed us.

Breakfast was straight but it could be better if they added fruit and juice to their menu.

Most of the staff were extremely helpful and friendly. The facility was for the most part well kept. Loved having in facility laundry for our stay. The location was convenient and close to stores, food, entertainment, hospitals and the freeway.

The night manager basically threw me and my children out after we had been staying there for over 3 months because I was 30 minutes late paying for my room because I got out of work late. It didn't make any difference that I spent over $5000 a month staying there and I had the money to pay for the room when I arrived. When I was able to speak with the regional manager he was pretty condescending and didn't want to hear anything I had to say. There was also an issue with men hanging out in the area by the front entrance openly drinking and smoking. The rates for the hotel room we stayed in went from $119 a night to over $216 a night which seems absolutely ridiculous for this room even for during the playoffs.

Nothing

Everything

Breakfast too skimpy. No diabetes options ( English muffin, bagel, plain instant oatmeal)

Bedroom carpet was filthy—sand and grit, dried spilled food. Yuck! Back of toilet was filthy—hair and dirt on it.