1) Familiarity: I’ve stayed at this location many times. 2) very quiet room 3) bath/shower and sink appeared very new, with WORKING drain stopper, and nice shower head

1) room stunk: one or two of my pillows smelled like dirty hair and cheap cologne, but visually appeared clean. 2) Cutting corners to save money compromises my sense of security: new procedure of not staffing the front desk after hours which means no one greets you if you’re returning from a late night; if your key card doesn’t work upon late night arrival, you have to use the newly installed wall phone…not safe at all. One evening I witnessed a tense interaction with the front desk staff and a woman with a man who appeared to be trying to bully the staff into giving them a room….had staff not been present and/or if my card key didn’t work, what recourse or security would I have had if I encountered those people upon my late night return?

Staff is very friendly

Clean

No hot water or consistent water pressure

Nice staff

Having problems with hot water

The room was clean and lighting was good in the room.

The shower curtain rod was damaged and made the curtain hang incorrectly causing excessive water to spray out into the bathroom.

friendliness of staff

Room was dirty, and there were bugs

Room met the needs.

No exercise room

Quiet and peaceful

Nothing