Location

The staff said they have no rooms available and our confirmation number doesn't matter and sent us on our way after driving 13 hours through the Colorado, New Mexico and Texas heat. The staff told us to call Booking.com for ANY refund, reimbursement or compensation. She didn't even apologize for ANY inconvenience!

nothing

staff took forever to get me set up smelled like smoke all the way even in the room and it’s supposed to be a non smoking place. dirty place

the location

took awhile for someone to get to the counter, didn’t bother telling us the pool was shut down,there was no breakfast or coffee made, the room was dirty, the pull out couch had a ton of crumbs inside of it so we couldn’t use it.

There was no breakfast. They served frozen muffins

The room was not very clean. Hair everywhere, I cleaned the bathtub out and it was nasty. There was a dead roach in the kitchen. If I knew they were not going to actually have breakfast I would of went somewhere else cause frozen muffins isn't breakfast.

The staff was disengaged and rather incompetent. I got locked out of my bedroom multiple times because the key card stopped working each week on the billing day, plus once in the middle of the week "so that you would have to stop by the reception and we could tell you that your next billing is due in two days". The cutlery provided was barely school cafeteria level. My bathroom initially didn't include a toilet brush, and when I asked for it, I was given one without a holder. I had to extend my reservation by a week and they didn't tell me I had to check in again, so I got locked out one more time. I ultimately left one day early and the receptionist was unable to refund the last night. Definitely not worth the $100+/night they're charging.

The location was good and the room was spacious and clean.

There was no breakfast when we checked even though the listing said there would be.

Nothing there for breakfast. Just coffee and a muffins

Better service

The staff gave a key to someone that was not on my reservation, to my room. My price changed even though I reserved under a certain price. Never did it say anywhere there was a pet deposit. And my reserved room wasa bigger room then I reserved so they made pay a higher price. Wouldn't honor the price.