Nothing

Bathroom was dirty and no toilet paper. NO coffee maker, iron, hair dryer, and only a bar of soap for toiletries. Carpet was dirty and sticky. Sheets were scratchy. No extra blanket or pillow available when we asked. We've stayed at Extrnded Stay locations before, this was nothing like we expected. No utensils, plates, nothing but an empty, dirty room. VERY upset and unhappy.

After driving 900 mi., 11:30pm with confirmed reservations we were told no rooms available and they did NOTHING to assist because we booked thru Booking.com. We called ESA corporate who made new reservations 18mi away; we drove there and were again told no rooms available, again they did nothing to assist. We found accommodations with a competitor. Now I find ESA billed my credit card. At the advice of my attorney I will be filling complaints with the Illinois State Attorney General, the BBB and the Department of Veterans affairs. Absolutely horrible experience will never consider Booking.com or ESA again.

close to the tollway

3floor hallway to much smoke smell bad

The Panera right outside the hotel.

It was extremely dirty, place is run down. There were cigarette butts in the hallway outside our room. Carpet in hallway and elevator were probably never vacuumed. There was hair in the sink and floor of the bathroom. Hair in the shower. Food splatter stains outside the fridge. Table was dirty. We cleaned everything down with wipes.

location and rate

front desk was rude, toilet was dirty, bathtub and sink had hair in it, room was beat up and needs updating and repairs

They didnt give me a room saying it was FULL

Their attitude and behavior

No one bothers you

Everytime I go here the fire alarm goes off kind of annoying they need to fix that

I booked room online. Had a confirmation number and email. I arrived on time and was told that there were not any rooms available. The hotel was over booked. Then I had to go find a different place to stay at the last minute and paid a premium price.