The property is basically a motel. If the room doesn’t face the lake it faces a parking lot. I went to the room and it was dingy and smelled stale. Misrepresented by Booking .com. I would not stay at the property and left. The management was gracious in refunding my money.

Location and nice staff. Clean too

This part of the lake not as attractive. Also the outside could us some work. More space for people to enjoy.

Staff helpful and friendly

Beautiful view of the lake. Decent breakfast.

Mint Restaurant (on site, but not associated with the hotel) was not good.

Room was very nice. Asked for the lake view. Should’ve asked for second floor. Next time.

Full breakfast option is always nice. Happy to pay more for eggs and meats. The breakfast provided was very good. Plentiful and great for the price.

The hotel was lakefront and the view was nice. It was quiet, clean and comfortable. Great for a night stay. Variety of coffee /tea options available until 10pm, which was great. Hot water/ shower had sufficient water flow.

For people who mistakenly assume that you can walk around the lake, there is a residential house right next to the hotel, so you only have limited access to the lake, mostly right in front of the hotel. Breakfast was mediocre. Musty smell in the hallways.

Loved the comfort of the room. High end finishes; glassware, mugs, brand name coffee maker, lots of outlets, granite bathroom countertops, lots of towels, shampoo, hair dryer, professional grade A/C unit, comfortable large beds, space for everything! Thanks so much!

The bed, location, view

The staff wouldn't split payment on two different cards

Enjoy the room

No microwave When you turn the sink water on it smelled like mildew

I like that there was a restaurant on site to have dinner The breakfast was simple but fine It was a one night stay so it was perfect

It was nice for what we needed It would have been nice to have a pool

We stay here pretty regularly. The rooms are comfortable. The people are great.

Comfortable, quiet room

view. comfort of bed. being able to bring my dog. allowed to check in a little bit early. breakfast exceeded expectations.

Excellent Indian restaurant - very good food

The view was nice, the room very comfortable with a small seating area to watch TV, ( we were there Superbowl weekend ), or just look out at the lake. The restaurant was nice, the food was excellent, and service great.

We upgraded to a room for people with mobility issues as my husband has two bad knees and severe arthritis and they named a flat fee for the upgrade, but didn't mention that this fee would be for both nights, so when I went to check out, I owed another 27 dollars, so the upgrade wasn't 27, it was 54 dollars. I just wish they would have given me the total price instead of the price for one night. Also, the room we were in is supposed to be wheelchair accessible and most of the room was, but if anyone is in there with a wheelchair they're going to have a very hard time going out onto the porch because of the large lip for the door track and the fairly large step down. There should be a ramp at least for them to go down. My husband even had a hard time and he's not in a wheelchair.

This is my fourth stay at the property. The location is perfect for exploring the Berkshires. The lakefront rooms are wonderful and well-appointed. Staff is very helpful and efficient. Breakfast is a very nice continental with great coffee! Great value any time of the year. Excellent restaurant onsite with Indian cuisine.

Nothing. The Black Swan is one of my favorite hotels in the country. It's perfect!

clean, great location!

There was no way to go out and see the lake. The place could use a fire pit or two and a hot tub for evening entertainment.