Great staff members. Transfer available all day long to get anywhere around the city. Lovely city. Would definitely come back!

Breakfast is not included. Also, the weather was kinda hot and when we tried turning the A/C on, it didn’t work. There’s no elevator!

The location is perfect. Across the street from the ferry dock and on the town bus route. couldn’t ask for a better location.

They have a restaurant in the hotel and they give you vouchers for $10 breakfast, but the vouchers aren’t enough to cover the cost of the breakfast. I’d rather get that money of the price of my room and go grab breakfast from McDonald’s.

Clean and large room; decent diner and rest ton premises; not far from downtown and other attractions; shuttle service very helpful

Decor is totally 1970s; front lobby is unappealing and very short-staffed at front desk with check in and answering the phone-- especially important if you are calling for shuttle help.

Brilliant, responsive and cheerful receptionist and great shuttle service

Bar staff upstairs were slow. A kettle in the room would have been nice

Loved the location and the fact that they have 2 places to eat within the hotel.

The coffee pot was not working. The home page should state no central air.

Great place.

Nothing

Loved having the shuttle service available. The $10 breakfast coupon was nice, but was not the FREE breakfast as advertised here. The staff overall were very helpful and pleasant.

This was advertised as having a FREE breakfast. In reality, each guest receives a coupon worth $10 off the total of the breakfast you choose. The coupon basically covers a cinnamon roll and juice. However, the portions are generous and my teen and I shared a breakfast plus an extra English muffin comfortably and the price was covered by our two coupons. It worked out but I was disappointed in the misrepresentation of it being free. We also had an incident where the housekeeping staff left our window open when they cleaned our room and our room was cold when we came back. The heat for the building had apparently also been turned off so our room stayed chilly for a long time.

I was really tired after 3 flights and a 9 hours time difference but the hotel staff were so friendly. The room was fabulous. I ordered pizza and it was the best!

I loved everything.

location, friendly staff, driver service within city limits, good restaurants, laundry room, ATM, spacious

customer service was much better then I am normally used to. Good Toiletries.

I did not like the advertised "free breakfast" when in reality it was a $10 voucher. Which certainly doesn't buy you breakfast. Maybe a small bowl of cereal and a coffee, maybe. Cheap Breakfast was $16. Misleading and really my only issue.

Friendly staff

The in room products, the comfortable bedding, pillow selection.

the elevator

Staff at the front desk were AWESOME, very helpful.

Having a restaurant in the building

Wifi was very slow

Good breakfast, good service. Shuttle service was very prompt and convenient.

Hotel is located some distance away from downtown.