staff and cleanliness

nothing

The Manager Kurt and his staff are AMAZING!!!!!

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The bar inside the hotel which was a great place to end our evening with friends. Liked the convenience to restaurants and only 5 miles to the downtown festivities

We have no complaints, will definitely stay here again

Easy check in and out with phone - even room key through phone. No issues at all

Food was excellent

Food selection could include some basic items, i.e. bagels & fruit for breakfast; veggie plate, etc.

very easy in and out

nothing

very nice newly remodeled hotel

the staff was SUPER friendly and had a really nice bat

Staff was always smiling and happy to see us. This place will be our go to every time we stay in hot springs.

Bernis was amazing at the front desk and Charlene was awesome at the restaurant/bar. Will absolutely stay again

air conditioning went out after it was on 10 minutes thankfully it wasn’t hot

staff was friendly and accommodating

The staff, especially Mr Bernice were exceptional! We were greeted, by name, every time we arrived. Any questions we had were promptly answered, the staff was knowledgeable about the area and helpful in every way. When we asked for extra towels, housekeeping was there in under 5 minutes, took our used towels and made sure we were happy before leaving. Everyone working there was friendly, and always smiling...it 2aa truly a joy to stay there and if we go back to Hot Springs, we will definitely return!

At first, we were disappointed that our room was rather small, but upon reflection we actually enjoyed the coziness and because the room was exceptionally clean we didnt really mind in the end.

Great options and Lori, the morning restaurant contact, is AMAZING!!!!!!

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