The lobby and the fragrance

I feel like I’m okay with valet parking, but I shouldn’t have to go retrieve my car and they didn’t put my information in the system for me to request my vehicle. The fee for valet parking was a little high, and if I’m going to pay a high fee for parking then I don’t want to pay for breakfast either one should’ve been complementary.

very clean and friendly staff

hotel très bien situé, personnel très bien, chambre très confortable et spacieuse. Petit dej correct, mais ça fait le job :-)

le petit dej, eventuellement.

No continual breakfast included & no free parking everything else was great.

Great location, lovely hotel.

Location was good,no continental breakfast for as much as you pay

Prices ,they nickel and dime for everything.at this price point they could have provided a bottle of water,not charge 3 dollars a bottle in the room and should have offered breakfast

The location of the hotel to the HEART of downtown Nashville is PERFECT. Close enough to walk, far enough away to be peaceful. Room was clean although it could use a bit of an update. The hotel breakfast is a good value. It's priced fairly and the food is good.

The mattress was awful! I think it's time to invest in better quality mattresses.

I'll start by saying that I did not select this hotel. It was chosen by friends who were joining us in Nashville. Rather than staying in two different locations, we thought it would be easier to be under the same roof. The location is really good. It's just a short walk to Broadway (walking down 3rd). The Country Music Museum & Hall of Fame is also within a short walk. The hotel is far enough from Broadway that the noise & music will not be an issue when you call it a night. I felt safe walking back and forth from the hotel to Broadway. There is a Dollar General between the hotel and Broadway (on 3rd). We purchased some snacks, soda, and water for our room. There was an empty mini fridge in our room to stock beverages. And unlike some other hotel fridges I've encountered, this one does keep beverages nice and cold. The hotel is located next to Martin's, which our Uber driver recommended. We went there the first night for dinner (BBQ menu), some drinks, and to enjoy live music before heading to Broadway.

The room was outdated and very basic. I would have liked more lighting. There was a bit of confusion by the hotel staff on the billing. At check-in, the front desk staff member accidentally attached the credit card to another room because she said there was another person with my same unique name. I find that hard to believe, but it was a mistake that wouldn't have mattered if it had been effectively corrected 100% when discovered. However, the deposit for incidentals was not removed for all 3 nights, and the credit card was billed for another room's charges. When it was brought to the attention of the front desk, they did correct the issue. However, after we checked out, another charge was billed to the card! This time it was a food charge. We phoned the hotel once we were home. The card was reimbursed without an issue, but that's a lot of billing errors during a 3 night stay. My suggestion - - pay attention to your credit card charges.