The hotel was exceptional and clean. It did not have stained carpet and rusty showers like some in the area. The overall experience was great.

The pillows are too small. The bathroom outlet was loose and the dryer would not stay plugger in.

The room was clean and comfortable with hot water in the shower

Breakfast was quite crowded

Location was good, not too far from places to eat, as well as shopping.

Whirlpool was nasty, shoe print on side (see pictures below) Some of the staff were very nice and would make sure we had what we needed, then there were other staff members who were rude and didn't have customer service manners. Ask 2 different members of front desk for extra towels one said get from house keeping when they were on the floor the following morning (husband & I weren't there when housekeeping was) the other one gave us towels back for the dirty ones we had but only gave us 1 each of towels, washcloth, & hand towel (2 towels, 2 washcloths, 2 hand towels). We stayed at this location for 9 days and the last 3 we had the only 2 towels that were given to us from the one front desk clerk b/c the other clerk would not give us towels, washcloths, or hand towels (4) b/ said we needed to get them from the housekeeper when they were on the floor, it wasn't there place to give us those essentials for the room. As I said, my husband & I were not there during the same hours as the housekeepers were, so we couldn't get the essential things we needed for our stay from the housekeeper. Mark, the girl on nights (night auditor) and the long hair guy on nights (night auditor) were all 3 amazing and would help any way they could(wish we would have as for towels from them), the older lady, the gentleman with the accent, and the other lady (all day time people) were rude and the 2 of them are ones who we ask for towels (only getting 2 of each) but wouldn't give us any more then those. The older lady is rude, I asked to add another night to stay here, and she replied,'No ma'am we will not, we sold the room for tonight to another customer.' I ask to reserve another room (without whirlpool) older lady replied, 'no ma'am we are completely booked tonight, you need to check out today understand!

Location and value

Had to stay one extra night due to snow storm !!

Location to APP

Lighting and the snow storm!!

Love its closeness to APP

The Parking lot was full of Contractors who used up Parking with large trailers

location

noise

The property was close to Appalachian State and plenty of restaurants and stores.

An easy chair was missing from the room!