I put check in at 1 pm because I had a party to be at at 2, then when I went to check in I couldn't until 3 pm. So why even have the option to check in at 1 if you can't by 3. I had already been driving for hours and I worked the night before. Then they had a problem because I had paid previously, but it took like 10 minutes to sort out that I had already paid. I pulled up my transaction on my bank app and through booking for proof. After I finally got into my room, it was nice but probably wont come back to this hotel.

The decor

No cofeenaking facilities Smoking area under bedroom was very noisy

Very clean

Breakfast great. Room great but haphazardly clean.

Would have preferred odd number rooms to not hear so much traffic noise

Nice Rooms

The cleanliness and comfort

Room was dirty. Likely moldy (sinuses reacted just in the room) and the AC/heat ran nonstop all night bounding between cooling to 65 and heating to 72.

The premises are kept immaculate! The lobby is designed for connecting and having fun or if you prefer, working in your own space. The location is fantastic; restaurants, stores & entertainment are all very close. Breakfast buffet & dining area were kept sanitary by Ms. Chanda. She was very vigilant and ensure guests were aware of how to utilize the breakfast equipment and the proper protocol for self service. In instances where guests did not comply, Ms. Chanda would remove the tainted food to ensure the safety of all.

This was our first time at this hotel. We selected it primarily because it seemed family friendly & offered an indoor Pool. When we arrived the pool was closed. We were told it was undergoing repairs. We were informed that unruly guests went into the pool with bottles of liquor which fell in and broke in the pool. The pool was not fixed in the time we were there and so we payed for an amenity that we never had the chance to enjoy. It seems there needs to be an attendant at the pool to ensure guests comply with the rules. The lobby area is a lovely open concept. My concern is from a security standpoint. Anyone can wander in off the street into the lobby and act a fool if they choose and there is nothing between them and the guests; no doors/walls/checkpoint. Breakfast was okay. The meats were not the best quality or taste. Instead of all fresh fruits it was canned fruit and possibly an apple. Inside the room there were hanging bars so you can hang your clothes on hangers. It’d be helpful if the bottom bar were raised so that you can at least hang a dress without it dragging on the floor. We had a formal event to attend & my dress was knee length in front and ankle length in the back. I am petite height. However, the front & back of the dress just pooled on the floor. Same for my hubby’s suit jacket.