it’s location was the best thing about it

I didn’t like the cost, the way staff treated us, the hotel looked like a room you’d rent back in the 90’s

Nice location in a good locality

Bathrooms not clean at check in. It took three attempts before a bathroom was found that did not have excrement floating in toilet and urine stains on seat. No apologies beyond statements that cleaning was handled by a third party and nothing could be done

Very roomy apartment Grounds very expansive Shuttle service from Airport at 2am and to train 7 am.

Good size two bedroom suite although the people above were pretty noisy walking around and speaking on their phones. Shame that people are put above when they didn't seem full. Breakfast was pretty expensive at 20$ not much gluten free available and not very hot. Lovely walk around the lake, needed mozzie protection though. Short walk to Creamers Fields. Good free shuttle service to the airport. 25 minutes walk to town.

Breakfast kept hotter. Gluten free options/staff awareness.

It appears as though the Resort has purchased several former apartment buildings and created a resort. We had a one bedroom "apartment" with a den, kitchen, dining area, bathroom and bedroom. It could use a little upgrading but it was clean and served our purpose. It was a great space for a family. We did use the sofabed for our teen. I think it had seen better days. I put a blanket on top of the mattress and then put on the sheets. A mattress pad would have been nice. The full size kitchen worked well by allowing us a place to store food for lunches each day and a place to prepare and eat breakfast each day. The staff was polite, friendly and helpful. The restaurant on the resort site was way overpriced but handy. We would have loved time to explore the wildlife area and the auto museum but not enough time in Fairbanks.

Sofabed mattress.

Good choice of Dishes and Cookware.

The ameneties are nice for staying long term here. The kitchen is partially equipped. Shuttle Service is convinient unless there is a snowstorm.

The day of our arrival, the staff at the reception was very rude. It was the day of snowstorm and earlier in the day I was told to call when I arrive at the airport for the shuttle. However, when i arrived at the airport at 2 AM, the hotel staff denied shuttle service and instead asked us to take taxi. There were no taxis running then and the waiting period was atleast 2 hours. We had to request the hotel staff to arrange for taxi, which he (I believe Thomas) did after a lot of deliberation. That taxi was bound to arrive 2 hours later. We requested another shuttle driver to take us and he agreed looking at our miserable condition. When we arrived at the reception, the staff denied taxi driver the charged fare and said can only give 20 dollars (vs 50) which was never mentioned before. And was rude throughout our conversation. He didn't show sympathy or remorse for the troubles we had to go through. Or remose for unable to send the hotel shuttle without previous intimation.

The front desk staff was always courteous everytime my wife or I we to either ask questions or get something that we forgot. The room was amazing with a full kitchen that was stocked with cooking supplies and eating utensils. We had a table to eat which was a pleasant surprise.

There was nothing open to eat on site for the winter months.