The staff

The breakfast was in front of building work each morning. Noise while having breakfast. The room service was worst burger I’ve ever had. Presentation of food was bad.

Location

The room is small, hotel very black claustrofobic The pool Is very very very small

Location, but my side view of my room was under construction

Construction

Great facilities and location/view

hotel facilities room size for NY the bed and bedlinen

nothing particular

The property is gorgeous with breathtaking views and lush greenery.

Rooftop view was good

It definitely doesn't deserve a 5 star hotel name.

Great view, best hotel pool in nyc and nice fresh rooms.

The check in process was a little slow.

gorgeous

nothing

The hotel is absolutely gorgeous and the location is both convenient and beautiful.

Services

Way too much aroma smells all around the lobby.

If quiet luxury is a thing atm then this optimises it. Staff who have personality, instantly making you feeling welcome and cared for. They provided so many moment where they didn’t just meet expectations but surpass it. like noticing me wandering (avoiding the gym if I’m honest) taking early morning photos and being invited to sneak to the roof top and catch the best sunrise over the city. And wow what views at any time of day. The city framed by Brooklyn Bridge which is quite spectacular and well worth paying the extra for a room with a view of the bridge. I slept with the curtains open and happily watched the world whizz by. Best of all, their showcase sustainability standards which are at every touchpoint in a non preachy way but instead exemplifies how every hotel can make even the simplistic of changes for the better without an ounce of quality being lost. This group have been carbon neutral in the US since 2018, before most of us knew how to spell sustainability! Its comforting to know.

The pool is smaller than you imagine and whilst I was lucky enough to be there whilst it was free to laze all day, I understand they are about to put a time limit of 2 hours per person in place which I. one sense I understand the approach but in another, if I had just one day to sit and slow down I would be upset at having to move. That said alongside there are plenty of big lounge chairs wrapped around three sides of the building so more than enough options to loose a day in one of those instead. just not recommended if sun-worship is your thing!

location

The views