Only one poor person staffing checkin. She was very overburdened and it was a long wait. Chicago location mid-July had 3 people! Should staff more. Huge concert across the street!

Location and cleanliness.

Have to pay to park.

I liked how clean the facility was and how friendly staff were! I was super impressed with everything! Will definitely be back!

Nothing. Everything was superb!

Good location. Clean rooms and facilities

The stay would have been better if parking was free. The hotel across the street has free parking.

Really close to Children’s Hospital and close to the river for walks.

N/A

Was a great place to stay !!

The parking could have been included in the stay !! some staff where plan rude but some where really great.

The lobby was clean we were greeted by the people at the front desk very helpful and nice security was there at night which was needed in that area.

The rooms Could use a coat of paint we had some writing on our walls.

Exceptionally beautiful hotel with amazing staff

Beautiful hotel in a historic part of town near many amazing restaurants and bars. However, this part of town draws a few vagrants to the area.

Close to the children's museum and the science muesum. Nice clean facilities

Things closed early on the 4th of July so was hard to find a place to eat supper that night otherwise it was a very nice stay

Comfortable and nice rooms. Perfect for going to the Xcel Energy Center.

Great location once you get settled in, the breakfast was good and the rooms were very clean and comfortable. Was easy to check in and out.

Parking, they shouldn't advertise parking because they only offer valet and it's expensive. Huge pet peeve of mine with all hotels in this area. If driving yourself the best option is across the street at a competing hotel.

super clean and a convenient location next to the excel center! staff was awesome and rooms were clean and comfy.

We came down for a concert at the Xcel. This hotel was awesome in every way. Clean, great customer service, very close to the Xcel so we could just walk there. The valet service was awesome. Everything went so smooth. I will definitely be back!

No complaints to be honest

The Pool and Staff

My 6 year found an used old soda in couch 🤢

location

no hot tub

Close to the Xcel where we were visiting.

That booking.com booked us a 2-two queen, sofa sleeper room and we didn’t get that. We were only given two queen beds and had to put extra people in beds and sleep uncomfortably due to this.

convenient location

The pool room was not ventilated and chemical may not be correctly balanced. My daughter had to go to the hospital for an asthmatic attack, others in the group (non-asthmatic) were coughing too. Not one employee told me about the valet parking, just asked for the $300 deposit. There was no drawers to put clothes, if hanging is an option there weren’t nearly enough hangers. I asked in my booking for bedding for the pullout couch, and had to request it when there too. The pillowcase had no cover, which I thought was odd, had to request one.

Location, price, comfy beds

Staff wasn't very friendly when we checked in.