the views such as scenery

Multiple reasons. I’ll start with we were booked in room 192 which was the size of a storage closet with a king size bed a desk and two chairs crammed all together. little space to walk around or even get dressed it. The bed had a big dip on one side so sleeping was very uncomfortable. luckily I brought my own pillow from home so I was able to use the hotel pillow to fill the dip and sleep on top of it. Forever noted when a place says non refundable to walk away and book somewhere else. The hotel had a back up in the bathrooms and you heard the toilets bubbling in the middle of the night. luckily my husband turned the water off the staff was very efficient on getting it fixed as fast as they could, however the cleaning crew never came to clean up the backed up water that was left staining the toilet and tub leaving myself to clean it before giving my daughter a bath for the night. Literally cleaned off feces from another person in our tub or who knows maybe it was ours too. Also let’s not forget the amount of light that shines thru from the door cracks because of how the room is positioned. If you’re a side sleeper like me forget it. Had to use clothes to hang on the door and locks to help block out light from the hall way. The outside lights shined right thru the curtains as well probably didn’t help that they were ripped off the rod.

The grounds and buildings were beautiful. The staff from check in to check out were very friendly and knowledgeable about the surrounding area. Room was very clean and quiet.

Our room didn't have heat (malfunctioning unit). We were still comfortable in the room with the extra blanket provided. At check out we mentioned it and was pleasantly surprised to receive a partial refund for the stay. Being off season, no restaurants nearby offering breakfast.

I loved the history and museums. The walking trails and the location. The staff treated us like family.

Due to the heat we really couldn't enjoy the pool. Wish it was inside. Also hard to find gluten free options

Staff was very professional. The room was spotless! The view is beautiful

Nothing

It was a nice period property on beautiful grounds.

There was no dining facilities when we arrived around dinner time so ended up having to buy something at the gas station to tie us over. In the morning the shower leaked and there was no hot water.

Historical story of property; rocking chairs on front porch; everything right there; Cyndi's Dockside restaurant; beautiful surroundings.

Property wasn't updated as much as I expected

Very outdated!

Different

RUDE GUEST TALKING OUTSIDE LATE AT NIGHT. BANGING ON DOORS TO LET THEM IN. PAPER THIN WALLS CAN HEAR EVERYTHING. HEAT WAS HARD TO TURN ON. WATER WASNT VETY HOT

lack of Elevators

Staff was wonderful and accommodating. Water pressure in the shower was amazing. Wish I had that at home.

To have and elevator for luggage. More sound proofing between floors and rooms.

Very nice and pretty place! A lot of history and exceptional staff. Very interesting place! We highly recommend a visit!

Location is great, close to Bates College

There was no hot water and they made no offer of concession to make up for that. When I rent a hotel room, it needs just a few things which are a clean comfortable bed and a clean functional bathroom. If missing either of those, then it did not deliver it's service.

no coffee maker in room no coffee in lobby no phone in room no desk clerk

Enjoyed the fire and comfortable seating area in the large lobby. Beautiful grounds. Really nice friendly staff. The Maine State House Museum on the premises was beautiful and interesting. Comfortable room.

This property could be fabulous…but it needs renovation.

Needs renovation.