Good location, Rooms we're clean

Seems like little old property

central location

1. first room had water leaking from the ceiling and down the walls from the unit upstairs. 2. toilet issues in the room the office placed us in. we were give a plunger to help flush. 3. tv wasn’t mound to the wall.

Location to family

Very good location, close enough from the shops to go on foot. Beautiful neighborhood and very attentive and caring team that try to fulfill all your requests.

The young gentleman that checked us in was extremely friendly. Thank you because you gave such a great first impression, while others ruined the rest of my experience.

Future guests just be careful with charges that incur after you check out. Most of the places that I've stayed in have simple things that were not clean or broken (for example: stained linens on the bed, stains on curtains, stains on towels, broken ac/heater, lights that do not work, dirty sinks, etc.) But some can be easily overlooked since, especially for me, I only needed a place to sleep overnight. What matters most to me is customer service because that's something that people have to go out of their way to provide at times. Once I checked out, the next day I saw an extra charge on my credit card. When I questioned it, I was told that it was because I left yellow stains on the towels. I tried to explain that the stains were previously there and that I did not use anything that could have caused stains (i dont carry make up or use any product thats yellow in color). But they started accusing that I took breakfast to the room which could have caused the stain. This made no sense as the breakfast that I took with me were eggs and sausage, and even that, I took to the car to eat. That also claimed that I did not complain about anything when they asked how the stay was.. But the truth is, if all my hotels have been like this, why would I waste time complaining to every single hotel. I thought I was being appreciative and easy going by saying everything was fine. In the end, they refused to provide me the refund. So please guys, take pictures of all the damages in your room and I guess if you have to make complaints about every single damage or dirty item in the room, do it. Before you start getting charged the way I did.

Incredibly friendly night staff! Clean, secure and centrally located facility. And….amazing shower water pressure with hot water, if you business travel you know what I mean. Great breakfast spread.

Heater was a little loud.