Location for very nice. Decent rooms. Helpful staff

Rooms got a little hot

Location very good. Good bar and the restaurant food was expensive but nice.

Poor service on check in. Told our room would be ready between 2-3 to be given the keys at 3:30 and on arrival to room cleaners still cleaning it. It was all a bit disorganised on check in with staff not knowing what they were doing. The check in needs to be earlier. Breakfast offered would be a good addition as well as more flexible eating options and coffee making facilities.

over price

price to hight compare to facilities

Nothing

Highly pricy, poor hotel, very small room, poor breakfast, breakfast lady very attitudinal, NEVER RECOMMEND THIS HOTEL

The room was comfortable and functional. Basic not sure this should be listed as four star

Poor Internet connection

Lucerne is a lovely city to visit. Location was good but not great.

Airconditioning was poor to non existent even though they list that each room has it. Shower was too small. Elevator was small and very slow.

Clean and very good location

Door lock was broken over the 2 days I stayed there.

The restaurant was very good, in fact excellent, very good staff and the food was brilliant.

The room was very dated and in need of serious renovations. Staines on the walls and no double bed only 2 singles pushed together. The charging facilities for mobile devices didn’t work and I had to purchase a lead from a local store. There was no air conditioning in the room, a plug in fan was in the room to use but you couldn’t adjust it due to it being broken was no good at all. For a hotel in the middle of town I expected a lot more quality than it had especially for the price they charged me. I wouldn’t recommend or stay there again, I’d definitely look for alternative accommodation.

Staff and location

Alot of time was wasted as our room was not ready at our arrival time, also no electric cattle

Location

Price was too expensive

Location was good

No kettle or coffee/ tea facilities in the room

i just like the staff how they accimmodate tge customers other than that nothing

the floor is not clean,, and uts very hot

easy check in and check out

poor ambience, smoke stinky

The staff is very kind and helpful, the rooms are very clean.

Very helpful and friendly staff

it was very kind that they let me have a late check out as I was participating in the race

Location of the hotel relative to the lake

Lack of transparency Lack of information Hotel charged extra at check in despite the fact that the configuration booked was sufficient as well as suitable for the travelling party. Asked hotel about parking but got no response. Parked in a public parking closeby where the hotel was not able to guide if the place was apt and the charges involved (about CHF 3 per hour)

The AC is not real. The Air flow is close to non existent

good

Work in reception could be better, faster.