wonderful location and nice details in the room.

customer service, especially the girl at the reception was quite unfriendly. We didn’t really felt welcome to ask questions.

Nice and cozy forniture. Breakfast was not included in the price but coffee, croissant and fruits were present for the guests anyway. Location was fine for our needs (near the UCLA).

unpleasent and non supportive receptionist. My colleague did not find her phone charger after the staff cleaned our room.

great location

Nice lobby area, coffee and breakfast treats were excellent. Parking lot around corner was handy and less expensive than valet. Comfy beds and linens.

Minor complaints, but rooom design is a bit awkward and tight. Service was fine, but it was like pulling teeth to get information. Request for quieter room on higher floor was missed. Not a whole lot to do in the immediate area if you're walking.

They haven’t returned my security deposit yet. I also just didn’t feel safe in the room.

beautifully appointed rooms and common areas and exterior

It was very odd they had croissants available in the morning for breakfast but nothing to put on them such as butter, jam etc. nor any cutlery from memory. There was a magnificent toaster sitting in the kitchenette area but no bread to toast. There was a bowl of oranges but no knife to cut them up. The cups were disposable which for a hotel of this calibre so beautifully fitted out was odd. I guess I expected a bit more from my experience elsewhere at this same pricepoint. I was told during covid they had to close the kitchen area but we are well out of covid now. A small matter but important. Thank you for an otherwise lovely stay.

The hotel was very cute and modern in a very nice and convenient location close to the university campus and many restaurants and shops.

The rooms were verry very tiny and overpriced for their size and style. There were no staircases so you needed to carry all your luggages to upper floors. Also, the overnight vallet was the highest we paid across our USA trip even higher than famous hotels with more stars.

location was excellent staff were super friendly a kettle in the room was brilliant good size refrigerator comfy bed

quite noisy from other rooms Nextdoor and above. the sink & mirror weren’t in the bathroom, but in a different bit of the room which was odd and not very practical

amazing room

great area, very comfortable bed, fantastic shower.