Comfort of the bed, the shower, friendliness of staff

Breakfast is mediocre

Staff were extremely kind and accommodating to our needs. The morning breakfast was great too.

Fantastic location off I35 South with easy access to shopping, restaurants and entertainment. Front desk staff are amazing. I wish I wrote down names but the older woman at check in and younger gentleman with the ponytail were incredibly kind. The check in process was courteous, efficient and very helpful. The hotel is newer and kept very clean in the lobby, halls, dining room, gym and pool. The cleaning staff are always busy disinfecting and take pride in their work. I'm very picky and clean my own room on arrival. The surfaces and floors in the rooms were clean and dust free. There's an outdoor sitting area with an outdoor kitchen with 2 modern grills. Looks very nice and inviting. It was too hot so we didn't have a chance to use the outdoor spaces. My children used the pool and loved it. We rented 2 rooms: 1 King size and 1 double handicap accessible room. The space in the double was significantly larger which worked perfect for our adult daughter and teenager. Eating area, full size fridge, microwave and stovetop in both rooms. The accessible room had a bathtub. The king suite had a large walk in shower. Pics on the website are accurate. The hotel was pretty quiet and being on the 4th floor was a great escape from street noise. Most of the guests were respectful in the evening and kept noise to a minimum. There was a hot breakfast of scrambled eggs, bacon, oatmeal, waffles, cold boiled eggs and coffee. We decided to eat out after the first try but happy they had an option for travellers.

We stayed 5 nights and never received any housekeeping although the front desk requested it upon check in. I like to clean my own space and took out the trash, and picked up linens from the housekeeping cart. However without a vacuum or mop, it limited my options to clean the floors. I asked a housekeeper for a sheet. She didn't speak English and was clearly annoyed. I speak enough Spanish to communicate. She she said that she only had a small amount of linens. I was surprised since she never cleaned our room and I was taking care of everything. Just asked for a sheet. An older gentleman had to prompt her to give me the sheet. This hotel is extremely pet friendly. There was a family with 2 dogs that were very unhappy in the room alone. They barked nonstop for several hours. I spoke to the front desk and they offered to relocate us. We were already unpacked and declined. There were several very large dogs in the hotel each day. Apparently there's no size limit. My youngest child ran back to her room after a large unleashed dog was heading to the elevator and growled at her. While I love fur babies this wasn't what I expected and won't return because our comfort and safety shouldn't be compromised for animals. The mattresses are great if you like truly concrete firm beds. To be fair, it was a Sealy Posturepedic mattress but clearly the firmest in that line. The beds caused everyone in our group a lot of discomfort. We ended up buying $300 of memory foam mattress toppers and pillows to make things work. We discovered the mattresses aren't exactly clean like the rest of the room. Human hair, animal hair and stains. I'm not sure why they don't use encased mattress protectors instead of the flop over covers. Very disappointed in what we discovered. The bathroom had water damage in wall and baseboards. No vent in the restrooms which means humidity and odor linger a long time.

Everything was new. The staff was friendly. The breakfast was good. The room was large and comfortable. Perfect

the style and cleanliness

The location was convenient and the facility was clean, comfortable and had an extremely friendly staff. The rooms were very quiet and the room was large enough for the 3 of us to spread out. The breakfast was wonderful and they had a nice gym, pool and fire pit area with large grills.

Great variety of choices of breakfast items. I could easily find something I liked.

There were no regular teabags, buy regular I mean just plain black tea, “ English breakfast”, “English tea time”.

The staff were incredible! so helpful & pleasant! it was so clean, comfortable, QUIET! you’d have thought we were the only ones there! …

Nothing! it was just a wonderful stay. i wish we had found them sooner!

The nighttime staff he was great and the daytime staff she was wonderful everything was very nice I will definitely return

Nothing

location

beds were very hard

Mary, the front staff, was absolutely incredible. Extremely kind and helpful.

Everything was great as it typically is with anything associated with the Marriott brand! The room has way more than enough space everything was clean even breakfast was good per my kids!

Friendly staff member that checked us in as well as the staff member that checked us out. Very clean and secure facility, made a very nice stay. We didn't make it for breakfast although we heard it was very good.

Location was nice. Kitchenette and refrigerator were clean and well stocked.

The shower was a nice size and I liked the shower head but the shower floor was very dingy. It also appeared to have mold in the corners of it. My sister was in another room and her shower was the same. The carpet in the hotel needs to be replaced or cleaned. It took hours for the room to cool off.

Checked in with Mary at the front desk, she was very helpful. She was able to get me a room next to a friend I was visiting that had arrived before me.

I didn't do the breakfast.

Everything was great!

It was quiet and I was able to sleep in peace. I slept like a baby. It was great. Thank you.

Its a great value for money spot .. close to the busiest sites of manhattan only a quick walk empire state building and timesquare ... plenty of food options in the area