Location, old, clean, comfy bed

Noisy a/c Breakfast at 9:30 - had to skip as too late

The breakfast options were plenty with both cold and hot options. Definitely substantial and delicious, and a great feature that some places don't provide.

Location was perfect, everything within walking

The location was great! Our room was comfortable and very sound proof-we never heard another guest while in our room! The breakfast was wonderful and the attendant in the breakfast room was so nice.

Some of the furniture in the room needs to be replaced. I wish there was water and ice available at all times or even a vending machine. I wake up early and there was no coffee or water and the Keurig pod caddy was empty each morning. Maybe replace the bottles of water each time the room is cleaned..? Housekeeping walked into our room without knocking when the privacy sign was on the door while we were relaxing in bed…and she just looked at us confused for a bit-very awkward!

Great location. Alex does a great job putting out a great breakfast. Clean and comfortable.

Excellent location; the kitchen/dining room staff were very professional and hospitable. The rooms were pleasant although greatly varied in quality and needed a few updates.

We arrived to discover that the management had given away 1 of our 2 reserved rooms to another party (even though we had confirmed the reservation by email and phone) and they tried to talk us into taking a room at one of their other building of much lower quality. We were traveling as a family and it was unacceptable to us to be split up and we paid to book at the nicer "Manor" rather than the House. I had to show proof of not only the reservation but also the correspondence and my phone log! The evening manager remedied the issue and put us together in one of the owner's other buildings (they run 4 inns of different value/quality) but we'd have to go to another building for breakfast and we also move the next day into our originally reserved room (it was a 2 nt stay!). The day manager was VERY rude (not only to us but other guests too) and inhospitable - apparently we were not the only guests with complaints. When other guests complained about legitimate issues, the responses he'd exclaim "what do you expect when you visit Newport in August" - well what we and other guests expected was to get what we booked ! Also furniture had stains and breakfast is served in a basement.

Very Frequent Guest - clean rooms, great manager in Kim

My daughter’s BMW was hit by another guest who left the scene - causing over 2K In damage. No cameras in their parking lot. Ruined a celebration stay in Newport.

An elevator