スタッフの対応が丁寧だった。 聴覚障碍者の対応や配慮もすごく親切にしていただいて凄く旅の疲れを癒してくれた。 家族連れで乳児がいたことを最優先に哺乳瓶の洗浄などの説明があってすごく助かった。 事前に、乳児専用のベッドを用意をしていただいて凄く感謝してます。

部屋が少し汚れていた。 プールから泳ぎ終わった後の洗濯干しの設備が欲しかった。 温泉際に、Tattoo隠しのシールやテーピングを持参したけど、お断りされてショックだった。 朝食のバリエーションを日替わりとして変えていただければ飽きることなくおいしく食べれた。

We stayed at the hotel for 7 nights in total as we were stuck due to typhoon (all flights had been cancelled and couldn’t leave Okinawa). It was a crazy storm outside and some hotel staff must have had some concerns of their own home or family, yet they kept it very professional. I was very impressed with their dedication and care for customers.

Given the circumstances, there was absolutely nothing to complain about. They prepared a big waiting room with drinks during the checkin time to accommodate surge of customers who also couldn’t take their flights out of Okinawa. New towels and linens, amenities were provided daily as well (I wonder how the supply chain worked during the typhoon..). All the common area was kept very nice and clean. The hot spring was really healing during the crazy time.

2spas 2pools and small shops

Large room with separate bath and toilet. Clean and amenity was good. Loved Onsen, Really enjoyed.

It was disappointing that outdoor swimming pool was not open during our stay in mid April. my daughter was really looking forward spending time in the pool. We end up spending hours I’m indoor pool on very sunny day.., but at least there was indoor pool option so she was happy Coin laundry was very expense and very inconvenient to access from the room. Breakfast was good for Japanese (I enjoyed it) but not great if you don’t like Japanese breakfast, very small choice of bread and some were stale… and strange choice of hot food for breakfast. Found it strange there was only one switch for room lights and was hard to find the switch. we had to call reception to figure it out.,.

Their spa and onsen facilities are great. Rooms are specious and comfortable, with good amenities, nescafe capsule coffee was nice surprise. Walking distance from Naha shopping/nightlife.

breakfast is good

view of the outdoor onset has been blocked by containers

Nothing was great. We had to leave early but it wasn’t a deception : this place is totally overpriced and overrated.

You feel like you re in an abandonned boat. It’s huge, old, smelly, the poils are closed and sad. From our « balcony » we had a « view » on the harbour but the worst : super noisy boat works, digging in the ground, metal and plastic waste. Service is 0/10 - I’m sorry but I can’t find a good thing. Just one : we had to leave early. Thanks Booking for the refund, they sort it out, because the hotel refused.

The room and service is very good. I believe it is the only choice for all visitor to Okinawa.