beautiful beach

restaurants were not good, rooms were average and staff was nice

The slide were good but not good for babies. pools not heated

Room needs updating including the room door. We requested a cot before arrival when we arrived all travel cots taken. We were sent a baby mini cot, slats broken too small and food on mattress, spoke to reception apologised. We put the cot in the hallway and our baby had to sleep with us. breakfast time no clear labelling for food and when we asked what the food was and ingredients no one could tell us, we were not allowed to to serve ourselfs. We ordered Fanta from the starfish bar and was flat. Kids pools not heated. My husband walked down the corridor with a strange non garden area and there was a snake in the corner. we couldn’t open the door with key card and the staff also couldn’t open the door. 45 minutes later finally 1 master key found to open door. We found overall cleaning needs to improve and disappointed with overall customer service. Thankfully we only stayed one night!!!

Food is good and aqua park

Rooms not clean enough Check in process took 3 hours I changed my room three times in 2 days TV is not working Shower wasn't working Rooms were so fare from restaurant, reception and beach Place where offering snakes were so fare from everything Some staff in pool bar has attitude issue in dealing with guest I selected pool view over booking but they told me when I arrived that it is not available till next day. Overall this experience will not be repeated again

The only thing we liked is staff including reception, animation team and restaurant staff

It's over rated hotel , facilities of hotel are very old , only 2 pools are warmed up for winter ,only one aqua is available, and only one restaurant is working in hotel however the hotel was fully booked in new year season

All

Every thing

Every thing

the staff is amazing and very attentive to our needs

very special thanks to Salah the reception manager for his help

no tea and coffee in lunch and dinner at the main restaurant