still close to center, good car service, interiors tasteful

reception staff not the brightest, room very small and pretty useless

Our room was small but beautifully arranged and decorated. The view onto the beach and ocean was fantastic and I loved waking to the gentle sound of waves. The spa facilities are included in the price and my wife loved them.

The bar was very expensive but I guess that's what you expect in a 5-start hotel!

Nice hotel right on the beach at St Jean, good swimming pool and spa.

Breakfast was very poor, made worse by one particular waitress who was unhelpful and rude. We asked to sit at a free table by the window to enjoy the sea view but were told it was reserved - no one arrived by the time breakfast finished. Coffee was cold, pancakes were cold and we were told they weren't doing more but they did when a family with lots of kids arrived later, ours were warmed in the microwave. Fresh fruit wasn't vey fresh and looked like it had been lying around for a long time. Scrambled eggs were like concrete. Croissants were good but for a breakfast costing Euro 32 pp you expect a bit more. To be fair the hotel did not chanrge for breakfast when we complained about the standard and service.

the beds were very comfortable and the staff efficient and friendly.

the restaurant choice was poor and is being run by a chef with imagination without pragmatism.

location

the food was not up to it

the location friendly staff rooms with seaview..

cant fault anything !

Very well located hotel, right in front of the sea. Very welcoming personnel and easy checkin process. SPA is also very good, with warm sea water in swimming pool.

Double bed would be better without the use of two beds (one plain bed)

Staff very good

Tiny bathroom, bed in alcove meant no view on waking

Spa was free to use. On site Parking but at a charge

Perfect location.

Original room was small. We upgraded to a suite but it was very expensive.

nothing

the rooms are 2/3 stars

The amenities were good, the staff were very helpful.

The shower door leaked all over the bathroom floor. We reported this the first morning. It was never adjusted/corrected. The wait between courses at the restaurant was inordinately long….

the pool and spa were lovely. the view was exceptional

Staff was kind, and the terrace on the sea was nice, all the rest very poor

ridiculous price, not worth it at all

At breakfast the restaurant was short staffed and there were waits.

This is a Grand Hotel in the great French tradition; lots of history but modern standards; excellent reception staff, thanks Clara; telephone call when your room is ready; good porters, nice bar; wonderful terrace.

It's expensive, but what do you expect in St Jean de Luz in August.