Clean, gorgeous, classy

Doesn’t really have multiple restaurants. It’s the same food for the most part, very expensive.

The hotel is beautiful, the staff was so friendly and attentive. Everything eas GREAT!! The beach was so beautiful. My family enjoy this experience to the fullest. God first we will come back!!

My only complaint was at check in there was a mix up with the type of room I booked and the lady at the front desk her name was Angy was not very accommodating and the front desk manager never show up to try and help us with the matter. Checking took about an hour The excuse they use was " we can't do much since you book through a third party" this is an expensive 5 start hotel you would think they will do anything to accommodate you but that was not the case.

Makellos saubere Unterkunft. Weltbester SPA. Tolles Restaurant mit herzlichem Personal, welches einem sehr gut umsorgt. Ein besonderer Dank gilt Louisa und ihrem Team. Ich konnte mich wunderbar erholen.

Preisniveau viel zu hoch. Beispielsweise kostet der Flughafentransfer in einem geteilten Auto 55 Dollar. Bei diesen Preisen sollte ein kostenloser Shuttle angeboten werden. Beim Strand legen sich Leute vor den abgesperrten Strandabteil und benehmen sich nicht immer gut. Hier müsste das Hotel wirklich durchgreifen.

Staff Location Amenities

1. The second night of a four night stay, the AC didn’t work in the bedroom of the condo. Maintenance visited, adjusted HVAC but still didn’t work. Temps were high and ceiling fan didn’t offer much comfort. 2. The shower pressure was a drip. Had to request maintenance (2x’s) adjust. 3. Housekeeping didn’t add flat sheets between comforter and fitted sheet on sofa bed and main bed. 4. We noted that we would have 4 people in the room but housekeeping only provided towels and robes for 2 people

The staff were absolutely brilliant. Very friendly, helpful and going above and beyond in all instances.

As we went in the off season some of the kids’ games rooms weren’t available and there were a few building / snagging works ongoing. But I think this was linked to the season and it still being a very new resort.

Best place ever, the staff make sure to make you feel at home, also amazing property.

The newly renovated hotel is lovely, clean and beautiful. When we stayed they had only been re-opened for under a week and our stay was unexpected due to having to leave a different resort. The room was spacious, the service was excellent and the meals were great. We did a morning at the spa and it was quiet, peaceful and relaxing. While we stayed there could not have been more than 20 rooms book, so you felt like you had the entire property to yourself and this may have an impact on our experience and rating as we did not have to wait for anything and there were plenty of locations poolside or beach front to use.

Of course the cost is something to consider. I felt like we got good value for what was offered but this is definitely how a budget friendly option for many.

Everything was outstanding, the staff was exceptional in every way

I would have loved to have options to choose the kind of bed in the room, like orthopedic or semi or soft beds. There was no option to choose and my room had a super soft bed, too soft that it was uncomfortable most of the time