Breakfast and location

Comfort room quite small

I asked for a quite room when I booked. The room we got had an old noisy Air conditioner that prevented us to sleep. We unplugged the noisy aircon, opened the windows, But the neighbors' dogs were barking almost all night & early morning, symphony of dogs & roosters and then early church bells. We did not sleep at all the whole night. I complained to the Front desk and was nice to give us another room in the 5th floor they called Executive room with a brand new quiet Air conditioner, but had no small refrigerator, the furniture were old & dated & I could not open the drawers that were stuck in paint. I will give Compliment to the Front desk, who gave us the room and made us sleep good that night. At the restaurant, all 4 items in the menu were not available, so ended up with chicken my husband barely ate. He ordered a pumpkin soup, after a long wait, the waitress came with the mushroom soup for him & to our surprise she said it was a compliment! Then later the pumpkin soup came and my husband did not touch it anymore. Why give a compliment of soup when he ordered a soup already that came late. But thank you for trying. Not the waitress fault of course.

Near to tourists spot & SM

POOR HOTEL CUSTOMER SERVICE I have booked 3 rooms and 1 room is not yet ready so we waited for about an hour. Good thing, I kept on calling and asking for an update or else it will take forever. Actually, quite disappointing because I didn’t get an apology and they say they had a miscommunication with their staff.. and they give the key room to the other customer that supposed to be our room. I paid 3 Rooms with Balcony for 2 nights which costs P32K++ so I was hoping for excellent service.

Location is near Burnham Park.

Buffet breakfast is not that good.

Location is perfect and breakfast buffet is superb. Staff are good. Overall the hotel is nice.

Water pressure not so high but still manageable. Doors getting locked and you need to reactivate your card back from the reception.

Over all staff are very friendly even the guards. Foods is really good and price is ok. We are satisfied tourists. Thank you.

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The location is good. Room is comfortable and staff are nice and helpful but property is old and tired.

The toilet and shower is really very small and water is a problem.

Perfect location to everywhere. Good restaurants, park, shops, churches, etc. are all in walking distance. The food in the restaurant was good too.

The room is a bit small for the price and I was first given a room with the view of another hotel's parking lot. I had to pay more to get one wiht a balcony overlooking the park.