We went to stay at Mercure Koh Chang hotel for my holiday with some of my friend, we arrive here in the evening so we decide to have dinner in the hotel, trust me the food here is very good and reasonable price. The pool is big and the hotel is directly to the beach, have Starbuck Kiosk at the pool.

The location is at the south of the Island, so we spend half an hour to reach the hotel.

Nice pool area.

Very uncomfortable bed. The whole hotel needed a lot of maintenance (they are really letting it fall apart).

everything

nothing

I really liked the space of the room and that there was a private beach for the resort. The resort was a relaxing and romantic atmosphere. I felt really comfortable and safe and I liked that it was clean. Staff were so friendly and room service was good , some things were reasonably priced.

Not the resorts fault , but the location was far from most things such as 7/11 or other big convenience stores. Had to get a taxi to other beaches and it would be expensive travelling everyday as things weren't walking distance. The area had a very small town with a few small shops and places to eat but not much choices. The resort is also located far from the pier

Hard to think of many good things about this hotel. It has good beach access but that's about it.

This hotel is very poor. It is dirty, there are stains and tears on the upholstery and many people were ill during their stay here (including me). There was a big sign in the reception about ecoli so perhaps that was it. You get the sense that no one is really checking this meets basic standards of cleanliness. The windows, walls and pathways away from the main entrance are covered in smears.

we had the poolvilla. Private pool and jacuzzi. Well worth it for a few days. But expensive. Beautiful room. Nice restaurants around the hotel.

The airco was terrible. Even on lowest still blowing directly in your face when you are in bed. The bed should be turned or airco changed. Also no remote.

the location is fabulous

nothing

beat front room

mosquito

big clean room. quite nature , gecko scream like it’s in the room.

it was a quiet location and would be very suitable for families. However a lot of things on the menu were not available…

probably because of Covid the hotel is short staffed and the pool closest to the beach is in good need of a cleaning

Room,beach

Like most places, this hotel is still recovering. They are advertising for staff, as is just about everywhere on the island. The room was lovely, staff lovely just need more of them. Breakfast buffet was very nice. Aircon in the room was very new and quiet.

The area near the beach could be better. The beach bar seemed to only have one barman who knew what he was doing. When he wasn't there it all went pear shaped. Took them 20 mins to open a beer. One couple waited an hour for cocktails, and then left. There were three large sack of rubbish next to the bar that didn't move for two days. And the shower was awful, either boiling hot or stone cold with no pressure. Which was a shame as everything else about the room was excellent.

spacious rooms, good amount of choice at breakfast, large pool

a little out the way so transport needed to get around

private, safe , clean

Facilities could not be fully opened and time is limited (Fitness,Spa, Public Swimming pool) due to COVID 19 pandemic. However that is acceptable that this place is still recommended

The hotel is in a lovely location. Our room overlooked the pool and beach which was a great view. It was very quiet and peaceful.

The food wasn’t great and there was a lot not available, especially seafood. The service was poor and our meals would come out at different times. It was very slow and would take half an hour to get our drinks and then another half an hour to get our food and each dish came separately and one of us would finish eating before the next dish arrived.

High class hotel. Clean by the sea. Take the room with the exit to the pool ... very nice staff. Cheap room service. Perfect

Dark rooms, smelly pillows

Being sick for 2 days

The hotel was in a great location, close to the beach. The rooms were nice and spacious and the staff were very polite and helpful.

N/A

i did upgrade to beachfront view which is an amazing view to stay for short or long holiday to have