crowded dirty noisy overbooked bad food a complete disappointment

Our villa was completely private with a private pool which was very relaxing

The hotel was kind of old which need some renovation in some area. The beach was not as expected. I believe so the money we spent, there should be something some entertainment

The service of all staff was exceptional, the waiters Dimitru, Mario and Emmanuel was fantastic! Also, Georgios Mavrangelidis (Maitre D Hotel) was very polite and helpful in many occasions making the experience unique. Last but not least, the bar staff at Payot Bar - Miro and Georgio was Fantastic! I will definitely be going back!

We were lucky to have one of the recently refurbished rooms which was very nice and clean. There are many pools spread across the resort, and we could always find two sunbeds with umbrella somewhere, despite not putting our towels there early in the morning like many others. The VIP breakfast was excellent, with friendly staff and fast service, and we did enjoy dinners in several of the a la carte restaurants. You have to book early, though. When we arrived, some of the restaurants were fully booked for the next five days. Lots of activites were offered every day, including for children. If you love all inclusive holidays in a resort which could be located anywhere in the world, and if you don’t mind the crowded buffet at the main restaurant, then this is the resort where you should go.

We booked a beachfront villa with private pool, but beachfront doesn’t mean you walk out of your villa directly onto sandy beach. It just means there is no other building between you and the sea, but it's a 5-10 minutes walk to the beach. Also, it's not a villa, it’s a – recently refurbished and very nice – hotel room in a building where there are at least 12 other rooms, you have guest rooms left and right and on top at the floor above. Not sure why they say villa - it's a premium room or suite. The pool itself was most disappointing when compared to the images on the hotel website – I even thought they had given us the wrong room, but the manager insisted this was a beachfront villa with private pool. Our pool was a small (3x2x1m) plastic tub, not very clean. The outdoor area was much smaller than what the description on the website suggested. And don't expect to have any privacy when using the pool, because everybody will look at you at your pool when they are walking by on the way to the beach. The beach itself was also disappointing when compared to the photos on the hotel website. It’s quite a small strip that looks like sand from a distance, but it’s actually small stones, meaning that your children cannot build sand castles there. And there were massive blocks of concrete and very large stones separating the main water of the sea from the small area next to the beach. Some of the sun beds and umbrellas, mostly at the beach and some at the pools were very old and you could clearly see the impact of many years of wind and weather. We did not like the crowded buffet restaurant. They offer a lot of good food, but most of the guests didn’t care and it looked devastated soon after breakfast or dinner started. Dishes and glasses directly out of the dishwasher were often not clean, and the presentation and the hygiene standards clearly are not five star. The a la carte restaurants were much better, but you should avoid the Asian restaurant.

Great resort and pools

food

The location and landscape is amazing. The gardeners do a very good job!

Glasses everywhere on the restaurants and buffet area was very dirty, seems like glasses and cups never washes properly, on the side of the cups/glasses just literally all of the time, were lipstick marks.. ( Regarding the food - sorry, but was not tasty, even in the buffet. Room cleaning is also not good. Blanket was on blood marks just was covered on a clan white sheet. Disappointing..

Our room was clean, lovely man made beach.

Things were broken in our room and were not fixed. We booked a private pool garden room and the blinds on the outdoor window were broken so pointless paying as much as we did for the privacy as there wasn’t any! Reported this 3 times to staff and manager (Room 1701) and was never fixed. The restaurants were fully booked, had to eat buffet food all week. They had over booked and could not cater for all guests. Some staff were rude. We had to pay for a taxis to go for food because they had no food to feed everyone.

Superb level of comfort, decent food, great pools and views. Top notch.

They don't have enough staff. It's a bit disturbing. You can see these people work way to long and there is not enough of them. When you have one exhausted ukrainian girl to bus 30 tables it's absurd. Room service it's the same. 1h wait, order came messed up, but just looking at the state of the staff I didn't even say anything. Hire more staff and pay them and service will be good.

cozily designed, safe, picturesque location, helpful staff

room service, bathroom demands renovation, beach photos in the profile are exaggerated.

The pictures don’t represent the hotel! In reality it’s run down and old.

I paid a lot more for the room to have the swim up pool. I had two sun loungers by a shared pool. the loungers were dirty and never cleaned. the pool was not cleaned and run down. it had weeds growing around the pool edge. The other loungers had wooden pergolas over them with the paint flaking off. it was horrible!!

Service every where around you. Make sure to bring smart casual clothing for dinner. Sufficient sunbeds at pool and beach, free and fast wifi everywhere. Nice room, clean and with modern furniture, a double comfy bed in the middle of the room were all so usefully perfect! There is a separate bathroom too with fresh towels and toilets products. In every aspect 5 stars.

We stayed for a night and really didn't want to leave. From the moment we arrived, were made to feel welcome and special in the hotel's modern, chilled atmosphere. Breakfast at the morning buffet was incredible. We tried almost every restaurant and poolside bar and wasn't disappointed in any. The manager even joined us for a round of Raki! The drinks list in every bar included everything you could imagine. We did our best to try them all, but always found something new to delight. Service was prompt and professional, especially in the room service. Never saw a member of staff without a smile and a friendly greeting. Definitely 100% recommended this fantastic resort in Milatos place!

Wonderful hotel we love it so much. Everything's amazing, the sea view from our room, also very comfortable room for a couple with great WIFI. All team of Radisson Blu Beach Resort made us all feel so welcome, like good friends, made sure no one had a hesitation and always had a genuine smile on her face. 'Ευχαριστώ ειλικρινά' Thank you for a fantastic stay. Overall an exquisite place, value for money, would recommend thoroughly.

Resort was wonderful for relaxing and also for beauty activities. We had a Cretan peeling and relaxing massage. Breakfast, lunch and dinner was very good, see you again guys!

Manager of the resort helped us in everything and made our trip more comfortable. There were lot of activities for kids and adults. Free parking, free fast Wi-Fi, free beach and my suite was fantastic. We would love to come again.

The fantastic view from Veranta bar!!!!!!!!

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Nothing. We wanted to leave this place quickly after one night.

We can not recommend this place. We had a lot of trouble. We waited one hour on the reception to get our room. My wife was pregnant and the receptionist knew it. I complained about waiting so long and the manager told me to be thankful for getting a room in his hotel. When I told him to complain with the management, he told me really harsh in the middle of the night that we have to leave the hotel immediately. We were embarrassed and solved this problem with him and stayed with he night. what else could we do. But I can’t understand such a cruel behavior like that - especially from a “hotelmanager”. Besides that bad experience, the hotelroom wasn’t cleaned up, we found a lot of black hair on the bed and on the sofa. Furniture were old and dirty. We left this hotel with a Breakfast, we can’t recommend either. Everything on the buffet tasted like some low cost products - there was the good taste missing we had in all the other restaurants in Crete. Don’t go there - there are so many other good places on the island.

We had a wonderful stay in Radisson's with our friends, everything was beautiful. The room was spotlessly clean, everything was impeccable. We enjoyed the views, sunset, the good size swimming pool and the proximity to the beach and good hotel's restaurants. It was the perfect unwind break and we are looking forward to coming again.

Amazing stay. Great location. Stunning views. The rooms were spacious and clean with attention to detail being second to none. Breakfast was lovely, with so much choice. Staff were friendly and helpful. A great value for money. I will definitely be back

Fantastic hotel. Service was excellent and staff staff always had a smile on their face and nothing was too much trouble for them. Room was immaculately clean with very comfortable bed. Amazing value for money. We will return

Top hotel with excellent value for money. The rooms and facilities were charming and clean. The breakfast was fantastic and service was perfect. Staff were kind and helpful. I would recommend this hotel to anyone looking for a relaxing getaway

Many amazing rooms and suites with sea, beach or pool panoramic views. Each very had amazing decor and all were equally stylish and comfortable with private bathrooms and amazing views, particularly at sunset. The staff go out of their way to make your stay special. In particular receptionist was on hand at all times to arrange and advise on everything we needed as well as providing great recommendations for attractions and nearby places to visit. We also hired a car for a few days to explore and see more of Crete. If you crave a Resort hotel experience, here you are (!) you won’t be disappointed.

Rooms are very spacious and they are as lovely from the outside as they are inside. All inclusive was a great option for us hence we hardly ever left the hotel because it was so lovely inside. It was definitely a holiday I will remember in the best way. Thank you Radisson Resort, Milatos was wonderful place and you had the most superb hotel for this wonderful experience.

literally the best thing was the bed and view from our bed. Also, the breakfast was quite nice.

The staff, room, assistance and the whole overall stay was not enjoyable and makes us not want to ever return to Crete in general. They never responded when requesting airport transfers. We were lucky to get a last minute car hire as taxis are expensive due to the drive being 40-50 minutes from the airport to the resort. It took 45 minutes and 1 hour for us to check in and get into our room at this point it was 9pm so not peak time. Our rooms toilet seat was completely broken, we called reception and they said someone would come we waited a while until we had to walk all the way to reception. The General managers solution was for us to wait for it to be fixed. We insisted to just go into another room of the same value. They put us in a room that was apparently not completely ready. it was quite dirty, the toilet stunk like piss on the floor and there was an empty bottle left behind. We asked for extra coffee pods we had to ask 3 times to get this. We asked for our breakfast to be packed early morning as our flight was early literally just an apple, banana and boiled eggs. This was promised and never delivered. We wanted to use the gym early in the morning around 5 before our flight - the GM agreed to this the day before but the morning of the other concierge was denying access. With much persistence we were finally given access. Then the resort turned all their outdoor garden lights off so walking back to our unit we couldn’t see a thing. To the point we couldn’t see where we were walking with our suitcases to check out after. We couldn’t wait to get off the island I would suggest going to Corfu and not Crete especially when this is the service you get for 5 star over $400 aud a night.

I cannot say enough to express just how wonderful my stay at this luxurious and modern resort. The room and pool view were absolutely stunning. The spa was very relaxing. Fair and good prices for everything. Highly recommend.

We were really impressed with the organization of the hotel. The restaurant of the Radisson hotel was our favorite place - waiter looked after us the whole time with drinks brought to our table and the food at lunchtime was gorgeous. All the staff there are so lovely and friendly. They made us feel so special and nothing was too much trouble. I will treasure the memories for a long time.

High end services and private beach.

The service was excellent, the staff professional. Luxurious stay and friendly atmosphere. Beach was only a few meters by the resort. Worth a visit for sure.