Location and friendly staff!!

No microwave

need a bigger pool. Only 1 pool for entire resort.

Tried to order breakfast room service all three nights. Didn't get food one time. Very disappointed.

todo era limpio y ordenado

el precio,el ruido de niños que corrían,que no tuviese microondas .

The room was beautiful (gulf side king with bunkbeds). The outside grill opened when we were there and we took ice-cream to the beach which was fun.

Annoying to pay for parking, I thought the 400 a night should've covered that! We ended up buying chairs at the local Walmart for the beach as it was never mentioned that the hotel had some we could've used. A more thorough check in with the desk woulve been helpful. One other thing that we thought would've been AWESOME is if either attached restaurant had room service pizza.

Food was good. Location was perfect!

Would have loved a heated pool outside.

I really liked the location. The staff at the lodge was very nice.

Everything was so much more expensive than I thought it was going to be.

Beach was great and the overall location was very convenient.

Don’t like mandatory charge for parking - even w/o use of Valet, no luggage cart available to unload unless bellhop used, no microwave in room, no complementary breakfast or coffee at entrance, chairs in the room were hard as a rock, and there is no hot tub.

The staff was great! Room service was quick & food was phenomenal!

That I didn’t get to stay longer!

Clean breakfast was great view from room

Nothing

Location was exquisite!

Charged me for water.

Piękny hotel, elegancki, nowoczesny, dbający o ekologię, przestronne pokoje, bardzo czysto, idealne łazienki, widok na jezioro, bliskość Gulf State Park, piękna plaża z muszlami, delfiny, rewelacyjny basen.

Wysoka cena, śniadania dodatkowo płatne. Jedliśmy poza hotelem.

Perfect position for ocean view New and clean Rooms large and comfortable

All good

Friendly staff. Clean room. Beautiful views. Lodge aesthetics breathtaking. Overall great place to visit. Will definitely stay again.

How far parking was. A routine shuttle would be nice.

Great location, beautiful views, clean, great restaurants, well decorated

Extra to park- daily fee Wish pool had option to be heated

Location and very nice facilities

The staff wasn’t super helpful, and everything was an extra charge.

The room and view was amazing however we think the hotel should have let us know that there would be little or no access to beach due to beach improvement. We understand it is necessary, just should have warned us.

There were several stains on the carpeting the room, I have pictures if you want to see them. One elevator not working, Other than that it was great.

Very clean

No access to beach parking far away

Everything!!

There was nothing that I disliked about the property

Friendly staff, great pool, warm inviting atmosphere

Nothing

I loved how nice all the staff were, the location , the options for dining . I really loved that they had a water bottle filling station and that the bar had easy access to fill yourself a cup of water . Everything was always clean and beautiful . I loved being able to charge to the room that was very convenient.

Nothing I can think of ! It seriously was all amazing .

Location

Price

Everything was perfect. The only hiccup was we made reservations at the Perch, and we went there, and they didn't have our reservations. They made us feel like we were lying about even having a reservation. It was a very uncomfortable feeling. The staff at all the other restaurants were great. The lady at the coffee shop needed help, though. Only one lady worked most of the week, and I felt so bad for her. She was hustling, though, and did a great job. Our room was beautiful. We ended up getting the separate room with the bunk beds, thanks to the amazing staff for accommodating that. The whole vacation was magical for our family.

Really nothing...other than our experience at the Perch. But the food was amazing.

Very comfortable rooms. Did not have a chance to use it, but the pool looked amazing and the pool bar was big and looked fun.

The parking was VERY far. Everything is very spread out. No balcony on the inland side.

It’s located on the beach and the pool area was very nice.

Valet parking is $22 a day in the parking garage and standard parking is $11 a day in the parking lot which is charged even if you don’t leave the facility and it’s FAR. The luggage carts are available but only through valet. You can’t use the cart for free. Fire alarm went off and no one knew what do to once outside. I will not return to this facility.

View and pool

Mildew, maintenance of property, lighting of property and parking

had everything we needed and did not have to leave the area

when booking requested an ocean view room and received a lake view. was changed by booking.com not me

Location and staff

All the additional add on cost.

Perfect location. Quiet, not as busy. Short drive to the busyness of Gulf Shores or Orange Beach.