Everything was nice

I was at the villa from March 20-23. The property look a little spooky when you drive in to customer service. After checking in and arriving at our Villa the Tree Top area is very nice. Not a big suite but 2 people it’s perfect.

The appearance when entering. But I do understand they are under renovation. I did have to call for the broiler draw on the stove was hanging. No one ever came out to fix it,but it was fine cause we didn’t have to use it. Hope it was fixed after our check out. I also have a suggestion the step going into Room 6001 and 6003 is very high. Maybe a sign and also a door bell when you staying in the bottom suite.

I’m familiar with the property

Noisey neighbors And upgrades were not much from last visit

The resort was very clean and comfortable. They accommodated my family and I to be next to each other. I loved it there. I will definitely book again.

The price for the kids snow tubing could have been a little cheaper, because my 4 and 6 year old didn’t want to go on after we went to the top of the mountain.

The villas are very beautiful and very comfortable. When you arrive and check in, the girl takes great care of you and gives you useful information for your stay with them. Then they send you to give you a little more information to the front desk so they can explain to you about the activities inside the place. to which they ask you for personal information. I am a resident here in the USA and I have my green card for which I carry it as a primary ID to which they tell me that they cannot take that ID because there is no signature of mine on it, my husband gives his ID and they validate it. From here this really did not seem pleasant to me since I am giving it a primary ID which everywhere considers it as one.

They send us to another desk to give us information about the activities that can be done inside the place, they ask for ID. They did not want to take my green card as an ID because there was no signature from me and they wanted a passport from my country. Then they told us that the next day there was going to be a talk where we could attend to learn more about the place because it is very big but oh surprise, they first told us that my husband and I could go. Then when we went I simply couldn't enter again because my ID WAS NOT VALID and I simply couldn't enter. When my husband asked them the day before if there was going to be a problem with the ID and I could they said no and on the contrary there was because again they did not want to take my green card as ID and well they also ask for a credit card and to know what your annual income I suppose that for them to have a little more information about who are the people who stay in their hotel, the truth is, the villas are very nice, the place is very nice, you can do many things inside the place but they should improve the staff who work in the place or at least I would not want to think that it was something discriminatory because if I presented them with an identification it would be valid throughout the USA.

The location was perfect for someone who needs to disconnect and recharge. The property itself was very nice and modern. I love the different amenities.

The bathroom smelled like the sewer is overflowing. The TV was very weird. It’s nice because it’s a large tv but the channels seemed to be stuck in 1990’s. For such a family-oriented place and claims of upgraded villas, I think they could invest more on better indoor entertainment. Smart TV perhaps? The bathroom is baffling. The sink is so small and then there’s this HUGE space that you could practically fit a single bed with just nothing in it. I don’t understand who designed that bathroom.

The size of the room and the cleanliness of the room

The bed was very uncomfortable the mattress seem to be worn out and you could feel the springs

Everything else was amazing!

The large ants fell from the ceiling while we were sleeping!