Bright and not too cluttered. Easy to walk to the Nuffield Orthopaedic hospital had to extend our stay, this was made very easy- thank you

Very cold when we first arrived took a while to heat up

The location was perfect. Close to the city center. The flat is well furnished with everything you need. The bed is very comfortable. The out of hours customer service agent was very helpful and kind.

I wish they could tell you before you book that you have to pay a £250 deposit. They wait until you have paid then send you a message asking for the deposit. Also It's not ideal for last minute booking because they have do verifications before sending you access codes.

Lovely new private apartment with secure off-road parking. Great facilities in a good location.

A little on the pricey side and the WiFi was slow, ended up using my own hotspot most of the time.

Peaceful location Accessible to public transport and shopping Cleanliness Customer care- very responsive via chat

I wouldn’t call it as not liking. These are some feedback for management to consider to improve. 1. Stayed for two weeks. It would have been nice to have some cleaning/housekeeping at the end of one week. 2. Mattress and pillows weren’t very comfortable. Could feel the mattress springs. Needs a change. 3. Also- it would have been helpful if someone was able to guide us and show around house (at check in) about using the equipment provided. We come from different countries and things are so different. It took a while to figure out everything including locking the main door. I would still consider staying here given another opportunity.

It's was close to where we was working Spacious living room

Leaky kitchen tap (minor issue)

It was as advertised, we had the whole flat to ourselves. Had all that we need. Very nice property. Booking team are very accommodating and they patiently answered all my questions. Had issue paying for deposit but they sorted it out ok.

Nothing much about the property or the booking team. It’s the overall process they impose before check-in, I think it needs to be improved to make it easier or simpler for everyone. It was a bit of a hassle having to complete everything. Information on deposit should be placed on the Description about the property and not hidden away on the important information bit. There was a delay on deposit refund which I had to chase, but got it as promised. But I think they need to be more proactive on this as it’s still 250£.

N/A

recycling odd

Location for Oxford hospital excellent. Only 5 minutes drive away

apartment hadnt been cleaned when we arrived at the correct time. Phone calls to the 'team' gave us several different stories about why it wasnt ready. Keys not left, yes they were because we got in and the cleaner had her own key etc. Cleaner did turn up and as she spoke no English was not able to explain why they were late so we went out for a couple of hours to give them a chance to do their job, which they did very well no complaints there just not enough clarity from the office side or help or advice as to what we were to do.