Les clients adorent cet hébergementLes clients donnent une excellente note à cet établissement
Prix raisonnable pour cet endroitPrix inférieur à la moyenne de la région
Réservez en toute confianceNous travaillons en partenariat avec les meilleurs sites de voyage pour que vous obteniez une bonne affaire sur la location parfaite.
Emplacement
Avis
5 / 10
Booking confirmed,but no unit on arrival
We atleast got to stay in the same complex we originally booked
We had a very disappointing start to what was supposed to be a special birthday weekend.
We made our booking through Booking.com, paid in full, and drove almost 6 hours to get there. Upon arrival, we were told that we had booked through “Lekker Slaap” at a completely different location. We explained multiple times that we had never booked through Lekker Slaap and that we had a confirmed Booking.com confirmation email. Despite this, the lady insisted there was no booking under our name and told us to sort it out with Booking.com — even though the only contact number listed on our booking was hers.
She then handed the phone to a man who was extremely rude. He repeatedly insisted we had no booking and ended the call while I was still trying to explain the situation. After driving so far and believing our accommodation was secured and paid for, this was incredibly stressful. My wife had a panic attack as we genuinely did not know where we were going to stay.
A few minutes later, the lady phoned back and apologised, saying our booking had never been added to their calendar. We were then directed to another unit in the same complex. When we arrived at the new unit, we were satisfied with it, and it met our expectations.
However, we later discovered that the guest who is staying in the unit we booked had been placed there because he was not allowed to enter the other complex he booked with his trailer — which was apparently the unit they initially claimed we had booked. This made the whole situation even more frustrating, as it seems there was internal mismanagement.
While the alternative unit was acceptable in the end, the handling of the situation, the rudeness, and the stress caused — especially after such a long drive — were extremely disappointing. We hope management improves their booking system and communication to prevent other guests from going through a similar experience
10 / 10
We enjoyed the stay very much, central tonall big sites.
Close to all the attractions.
Nothing everything is was perfect.
9 / 10
Excellent Stay at 11 Portobello
Place was clean and comfortable
Booking was short notice but were assisted.
Evelyn gave us excellent service
5 / 10
Good and bad
Location good. Quiet / peaceful place. Good decor.
Found cockroaches walking in the kitchen during preparing food and for the rest of the stay we rather ate out. Landed up buying pillows to sleep on because the pillows did not smell great. Towels provided are so hard to dry yourself with. The rest of the place was decent.
Place was clean and comfortable
Booking was short notice but were assisted.
Evelyn gave us excellent service
10 / 10Remarquable·mars 2025
Apartment was amazing you feel at home as soon as you walk through the door
The view of the pool was so beautifull from the balcony and the apartment is so neat and clean with everything you need
The bonus was it so close to the beach and the waterpark and the best of all was the Beach bar walking distance from the apartment so you do not have to drive
Liked everything nothing we did not like but the only thing might even make it better is a aircon as apartment is very hot and humid and maybe equipment to clean the grill outside
5 / 10·mars 2026
We atleast got to stay in the same complex we originally booked
We had a very disappointing start to what was supposed to be a special birthday weekend.
We made our booking through Booking.com, paid in full, and drove almost 6 hours to get there. Upon arrival, we were told that we had booked through “Lekker Slaap” at a completely different location. We explained multiple times that we had never booked through Lekker Slaap and that we had a confirmed Booking.com confirmation email. Despite this, the lady insisted there was no booking under our name and told us to sort it out with Booking.com — even though the only contact number listed on our booking was hers.
She then handed the phone to a man who was extremely rude. He repeatedly insisted we had no booking and ended the call while I was still trying to explain the situation. After driving so far and believing our accommodation was secured and paid for, this was incredibly stressful. My wife had a panic attack as we genuinely did not know where we were going to stay.
A few minutes later, the lady phoned back and apologised, saying our booking had never been added to their calendar. We were then directed to another unit in the same complex. When we arrived at the new unit, we were satisfied with it, and it met our expectations.
However, we later discovered that the guest who is staying in the unit we booked had been placed there because he was not allowed to enter the other complex he booked with his trailer — which was apparently the unit they initially claimed we had booked. This made the whole situation even more frustrating, as it seems there was internal mismanagement.
While the alternative unit was acceptable in the end, the handling of the situation, the rudeness, and the stress caused — especially after such a long drive — were extremely disappointing. We hope management improves their booking system and communication to prevent other guests from going through a similar experience
L’hébergement 11 Portobelo se trouve à Mossel Bay, à respectivement 500 mètres, 4,5 km et 19 km de ces lieux d’intérêt : Diaz Beach, Complexe de musées Bartolomeu Dias et Botlierskop Private Game Reserve.
Équipements
WiFi/internet gratuit
Parking gratuit
Piscine
Non fumeur
WiFi/Internet
Jardin
Parking accessible
Cuisine en plein air
Adapté aux familles
Coffre-fort
Services de garde d'enfants
Accessible par ascenseur
Check-in/out sans contact
Produits de nettoyage
FAQ
Cet établissement suit-il des procédures de nettoyage renforcé ?
Oui ce/cette/cet appartement a mis en œuvre des procédures et des processus de nettoyage renforcé pour assurer votre bonne santé et votre sécurité.
Le stationnement est-il inclus dans ce appartement ?
La place de parking n’est pas indiquée comme un équipement disponible dans l’hébergement 11 Portobelo. Pour plus d’informations, nous vous encourageons à contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce appartement ?
Oui, 11 Portobelo comporte une piscine. Bonne baignade !
La location 11 Portobelo accepte-t-elle les animaux ?
Malheureusement, ce appartement n'est pas adapté aux animaux de compagnie. Essayez de refaire une recherche et filtrez pour "Animaux autorisés".
Quels équipements offre 11 Portobelo?
Nous avons trouvé 14 équipements pour cette location. Cela inclut wifi/internet gratuit, parking gratuit, piscine, non fumeur et wifi/internet.
Les clients adorent cet hébergementLes clients donnent une excellente note à cet établissement
Prix raisonnable pour cet endroitPrix inférieur à la moyenne de la région
Réservez en toute confianceNous travaillons en partenariat avec les meilleurs sites de voyage pour que vous obteniez une bonne affaire sur la location parfaite.
À propos de cette location de vacances
11 Portobelo
L’hébergement 11 Portobelo se trouve à Mossel Bay, à respectivement 500 mètres, 4,5 km et 19 km de ces lieux d’intérêt : Diaz Beach, Complexe de musées Bartolomeu Dias et Botlierskop Private Game Reserve.
Équipements
WiFi/internet gratuit
Parking gratuit
Piscine
Non fumeur
WiFi/Internet
Jardin
Parking accessible
Cuisine en plein air
Adapté aux familles
Coffre-fort
Services de garde d'enfants
Accessible par ascenseur
Check-in/out sans contact
Produits de nettoyage
Carte de Cap-Occidental, Afrique du Sud
Avis et évaluations
8,9 / 10
(66 Évaluations)
Avis vérifiés à 100 %
10 / 10Remarquable·déc. 2025
Close to all the attractions.
Nothing everything is was perfect.
9 / 10Remarquable·nov. 2025
Place was clean and comfortable
Booking was short notice but were assisted.
Evelyn gave us excellent service
10 / 10Remarquable·mars 2025
Apartment was amazing you feel at home as soon as you walk through the door
The view of the pool was so beautifull from the balcony and the apartment is so neat and clean with everything you need
The bonus was it so close to the beach and the waterpark and the best of all was the Beach bar walking distance from the apartment so you do not have to drive
Liked everything nothing we did not like but the only thing might even make it better is a aircon as apartment is very hot and humid and maybe equipment to clean the grill outside
5 / 10·mars 2026
We atleast got to stay in the same complex we originally booked
We had a very disappointing start to what was supposed to be a special birthday weekend.
We made our booking through Booking.com, paid in full, and drove almost 6 hours to get there. Upon arrival, we were told that we had booked through “Lekker Slaap” at a completely different location. We explained multiple times that we had never booked through Lekker Slaap and that we had a confirmed Booking.com confirmation email. Despite this, the lady insisted there was no booking under our name and told us to sort it out with Booking.com — even though the only contact number listed on our booking was hers.
She then handed the phone to a man who was extremely rude. He repeatedly insisted we had no booking and ended the call while I was still trying to explain the situation. After driving so far and believing our accommodation was secured and paid for, this was incredibly stressful. My wife had a panic attack as we genuinely did not know where we were going to stay.
A few minutes later, the lady phoned back and apologised, saying our booking had never been added to their calendar. We were then directed to another unit in the same complex. When we arrived at the new unit, we were satisfied with it, and it met our expectations.
However, we later discovered that the guest who is staying in the unit we booked had been placed there because he was not allowed to enter the other complex he booked with his trailer — which was apparently the unit they initially claimed we had booked. This made the whole situation even more frustrating, as it seems there was internal mismanagement.
While the alternative unit was acceptable in the end, the handling of the situation, the rudeness, and the stress caused — especially after such a long drive — were extremely disappointing. We hope management improves their booking system and communication to prevent other guests from going through a similar experience
$$$$
Les mieux notés par les clients
8,9
(66 Évaluations)
"Close to all the attractions."
Invité vérifié
À ne pas manquer ! Prix et disponibilité susceptibles de changer.
Les clients adorent cet hébergementLes clients donnent une excellente note à cet établissement
Prix raisonnable pour cet endroitPrix inférieur à la moyenne de la région
Réservez en toute confianceNous travaillons en partenariat avec les meilleurs sites de voyage pour que vous obteniez une bonne affaire sur la location parfaite.
Carte de Cap-Occidental, Afrique du Sud
À propos de cette location de vacances
11 Portobelo
L’hébergement 11 Portobelo se trouve à Mossel Bay, à respectivement 500 mètres, 4,5 km et 19 km de ces lieux d’intérêt : Diaz Beach, Complexe de musées Bartolomeu Dias et Botlierskop Private Game Reserve.
Équipements
WiFi/internet gratuit
Parking gratuit
Piscine
Non fumeur
WiFi/Internet
Jardin
Parking accessible
Cuisine en plein air
Adapté aux familles
Coffre-fort
Services de garde d'enfants
Accessible par ascenseur
Check-in/out sans contact
Produits de nettoyage
FAQ
Cet établissement suit-il des procédures de nettoyage renforcé ?
Oui ce/cette/cet appartement a mis en œuvre des procédures et des processus de nettoyage renforcé pour assurer votre bonne santé et votre sécurité.
Le stationnement est-il inclus dans ce appartement ?
La place de parking n’est pas indiquée comme un équipement disponible dans l’hébergement 11 Portobelo. Pour plus d’informations, nous vous encourageons à contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce appartement ?
Oui, 11 Portobelo comporte une piscine. Bonne baignade !
La location 11 Portobelo accepte-t-elle les animaux ?
Malheureusement, ce appartement n'est pas adapté aux animaux de compagnie. Essayez de refaire une recherche et filtrez pour "Animaux autorisés".
Quels équipements offre 11 Portobelo?
Nous avons trouvé 14 équipements pour cette location. Cela inclut wifi/internet gratuit, parking gratuit, piscine, non fumeur et wifi/internet.
Découvrez des hébergements similaires à Cap-Occidental, Afrique du Sud