My family and I had enjoyed our time in Florida. Cindy answered all of our questions in a timely manner.

We arrived at the property and was easily able to get into the home. When we walked in the house we could clearly tell it had not been cleaned. I immediately called Cindy and got in touch with her and explained what we were seeing and that you could clearly tell the house had not been cleaned after the other guests. She felt horrible and wanted to work with us to be able to stay there. I did have to do some cleaning and laundry the first night we were there but she immediately got on the phone and got in touch with the cleaners. She had switched companies and this was the companies first time cleaning and they did not show up. She was able to get the cleaners to show up on Wednesday (we got to the house on Monday). We had to pack up all of our stuff and put it in the car and we went out for the first half of the day. When we got back to the house you could smell that it was cleaned the minute we walked in. Cindy offered a refund for what had happened and made sure I had it the next day. The weather was beautiful but not warm enough to make the pool warm, it was kind of cold but my kids enjoyed it anyways.

The property manager is amazing. She always got back to us in a timely manner and always made us feel welcome to reach out with whatever. The only complaint is that the cleaners did not do their job before us getting there, but I let the manager knew and she made things right. Otherwise my friends and I had a very relaxing and great spring break in this home! Would definitely come back! Thank you, Cindy!

This house has some very positive features but, unfortunately, they were offset by some significant problems. First the positive: 1. It's a relatively new house with an impressive layout and design which is tastefully furnished. 2. The view of the lake is delightful. 3. The house is in an area of Cape Coral which is not "wall-to-wall" houses; but rather has a large amount of undeveloped land. However, the problems, at least for us. were significant. 1. For the first week we were there the water had a nauseating smell. Since we have rented other houses in Cape Coral we were not surprised by the awful smell. However, the other houses' water treatment systems eliminated the odor and any associated taste. We immediately contacted the owner who said she would take care of the problem. After waiting a week, during which we used bottled water for everything, we contacted the water treatment company and quickly arranged for the system to have the maintenance that had been neglected, which corrected the problem. 2. There is no outside keypad or garage door opener so the door can only be opened from inside. In the two months we rented the situation was not corrected. 3. The slider from the living room to the lanai has a broken lock so a wooden bar has to be placed in the door track to secure the door. The lock was not repaired during our stay. 4. Although there were five smoke detectors only two appeared to be functional; the other three were just empty shells. This is a fire safety concern. 5. There were many examples of deferred repairs including the microwave handle which was taped on, a doorknob (lever) which was hanging off, a section of bath partition which was crudely repaired and unpainted and a bedroom end table with no drawer pulls. 6. The large lanai umbrella, which provides the only shade, was damaged and unusable since when it was fully opened it was only 3.5 feet above the lanai surface. 7. At the end of our stay the terrible water smell returned since the water treatment system was again in need of maintenance. In our opinion the owner needs to resolve these problems in order to justify the booking rate. We advise prospective renters to ask if these problems have been corrected. It was clear to us that the owner needs a local property manager. One final comment; since the owner does not live in the US a 3% foreign transaction fee is charged to all credit card payments as well as the security deposit refund. That cost us an extra $200.