In one word, amazing

I havent had a more kind, attentive and appreciative host on vrbo before. Really nice property, would stay again!

We loved the place, location and accommodations for families and friends vacation.

The house is a nice house sitting on a hill like a castle. But the pictures are outdated the house needs to upgrades. The owner of the home told me the caretaker was Javier but I never saw him until second to the last day and we stay there for 7days. Kathy was the one who we dealt with mostly unless I mess the owner on VRBO. Kathy nor Javier spoke English. Luckily we have a family member who spoke Spanish. One room was full of ants on the wall and in the bed. I had my family member message Kathy via what’s up app that’s how they like to communicate via that app. She messaged her in Spanish about the ants, hot tube not working and pool being dirty. Then there was a issue of someone coming in and out of the garage door whenever they wanted to use the washer and dryer in the house. Huge security issue for me and made a lot of my family members uncomfortable. Apparently the people who take care of the grounds live next door and they have access to the a house which was never ever disclose to us. So I message the owner he never answered me on this issue. So I had to put chairs under the doors knobs when we went to bed. When ask Kathy about this she said that the workers washer and dryer wasn’t good. I’m was like ok but they should ask or announce themselves before entering our vacation home that we paid for. Message the owner several times about the hot tube which is in the listing it didn’t work the whole time we was there and they finally sent someone out to fix it the last night we was there and we had to deal with workers coming in and out and noise after I had been asking for this to be fix all week. The shower is one of the rooms doesn’t drain correctly leaks on the floor. Kitchen sink faucet is about to fall apart and furniture has wholes all in it. Police showed up at the house and came around back unannounced saying they got a call for loud music when we wasn’t playing any music. We saw them watching us earlier that day when we was going out on the ATV’s. Come to find out from the local this house is known around the the island as the party house and is known to have wild parties. So no wonder the police showed up unannounced but they got a surprise no craziness going on. We went with this house because of the pictures and the size. Not all is bad the master suite is really nice. I would like what I pay for, safety, cleanlines, and communicate I didn’t get my money worth with this stay. Credits should be given for all the inconvenience