We had a great stay. The condo was lovely, well equipped with all kinds of supplies, and very clean. The host was extremely responsive and helped in fixing any issues that came up promptly. The only negative was the elevator was broken the first two days, but the host was very communicative with the maintenance team and updating us on repairs. Overall we loved it and will be back!

Great beach view from the 1st floor. The place was clean and very comfortable. Our family was able to be on the patio for lunches and playing games indoors. Plenty of room and a great spot for a getaway.

Great location and set up in home. Great amenities in community

Most of my rant has to do with the front desk of the club (see below). I am disappointed that this condo does not allow you access to the storage closet with beach equipment downstairs as it once did. The master mattress is terrible and needs to be replaced. The door knob to the patio needs to be replaced. You need to provide a broom. This makes 10 years in a row we have been coming to Pointe West, sometimes multiple times per year. This is the first time I have been disappointed. The most disappointing was the policy and actions of the front office of the club. Check-in is 4 pm. No option for early check-in. We paid for our wrist bands weeks in advance. After arriving a little after 4 and unpacking our belongings, we made our way to the club. Google maps shows a closing time of 6 pm. We arrived at the office at 5:05. Door was locked. We saw then that they close at 5. It is absurd that you would have a check-in time of 4 pm and close your office at 5! During spring break! We called security to ask them about it and we were informed we could not use the amenities until we could get our wristbands from the office the following morning. This is unacceptable! Especially since the bands had been paid for in advance. And especially since your guests are not informed of this policy ahead of time. Before we decided to give up, a guest exited the office with her wristbands and we were able to slide into the office. Inside we found a line of people and 1 lady at the front desk who was obviously annoyed that we made it into the locked office. Why do you have just one person checking in all those people who arrive at 4 pm for check in? During spring break?! And why is she telling the guests in line to lock out the other guests and not let them in??!! I was ticked at this lack of respect and customer service. I swore right then I would find a new destination for my family in the future unless you changed this policy. In 2020, we came to pointe west and our wrist bands were waiting for us on the kitchen counter when we arrived (for obvious reasons.) That was great and made perfect sense. There is no reason why that can’t be the permanent way, especially when we pay for them in advance. I am very disappointed as it stands. Someone in charge there needs to be re-educated in customer service.