Van der Valk Hotel Sassenheim - Leiden

Games room and Balcony

Grand hôtel avec une magnifique réception un personnel à l’écoute resto est bar magnifique

Je trouve que pour le prix le nettoyage n’ai pas assez complet et la luminosité de la chambre mais aussi les accessoires tel que le miroir ne tenez pas

Restaurant service catered well even though we arrived late. The TV english service was exceptional

Not much if anything

The Bed was horrible...not comfortable at all. When asked to change the room, the hotel wanted us to pay more. The excuse was that we paid for a double bed room. But even if you pay for double bed, you expect the beds to be good not horrible matresses which allows you to fall in between when you are sleeping with your partner.

The room was too cold. We tried to warm the room but the temperature was still very low. When complained next morning, the staff did change the room...but did not regret at all. When they argue to pay extra money for changing a double bed to a queen bed, why they should not refund the money for giving a defective rule. They did not even have decency to listen to customer. only after I accepted their substandard room and declining to pay more for queen bed room, and communicating that I will never again stay with them, their manager came to my room and again blamed me that if the room was cold I should have informed them in the night, if i inform anything next morning they can not do anything... What i miss overall is - if customer has a shortcoming they are responsible, but hotel room malfunctioins also, customer is responsible... you dont expect this from a hotel like Van Der Walk