El Lodge, Ski & Spa

The breakfast, lunch and dinner (all food) was exceptional. The staff were exceptionally friendly and helpful. The rooms were immaculate and the room servicing on a daily basis (more than once a day) was to a very high standard. The beds were super comfy, the the little touches throughout, such as Dyson hair dryers, heated towel racks, etc. were great. The boot room in the hotel was amazing, the lady operating the boot room was so kind, friendly and helpful, she really added to our trip and it wouldn't have been the same without her. I honestly have nothing bad to say about this hotel or their staff.

We loved everything

The hotel is located in an incredibly beautiful setting with breathtaking mountain views. We especially loved the outdoor spa area, featuring a sauna, a hot tub, and a heated pool overlooking the mountains — a truly unforgettable experience. The indoor spa area was equally impressive and very well designed. Breakfast was excellent, offering everything you might need, with a wide selection of fresh fruits and berries. The overall atmosphere of the hotel is wonderful: the interior is styled like a classic alpine chalet, which perfectly matches the spirit of a ski resort and creates a warm, cozy, and authentic mountain ambiance. You can rent ski equipment directly at the hotel and purchase ski passes on site, which saves a lot of time. Additionally, the hotel provides a dedicated driver service that can take you up the mountain by car, allowing you to avoid long queues at the ski lifts — a very thoughtful and valuable service, especially during busy periods.

What significantly affected our stay was the inability to control the room temperature. Upon arrival, the room was overheated — almost like a sauna. After several unsuccessful attempts to adjust the temperature, it turned out that the remote control in the room was not working. We contacted the front desk, and the receptionist told us that she first lowered the temperature and then completely turned off the heating. Unfortunately, the temperature in the room did not decrease at all, even with the balcony door fully open. Sleeping was very uncomfortable, as the room only reached a comfortable temperature by early morning. I am not sure whether this is due to the hotel’s heating system in general or this particular room, but in a five-star hotel with room rates exceeding €1,000 per night, guests should not experience such a level of discomfort.

I love the deck when the music is on and the outside pool . Rooms are lovely too.

Beautiful location, and very committed staff in the worst weather conditions.

Impossible to sleep at night, the room temperature it seems impossible to regulate... at least at the second floor, no way of lowering under 25 degrees, we had to let open the balcon door (-6 outside)..., amazing for a 5 star hotel of 1.200 euros night.