PREMIER SUITES Antwerp

We booked the penthouse so it was spacious and just next to a parking garage which is very convenient

Upon arrival there was a member of the hotel: she didn’t smile or properly greet us. She had some notes in front of her so I was waiting for her to ask our names or whatever. After few minutes of weird silence I asked if she needed our passports. The whole time she looked so grumpy: I never encountered that anywhere before. I even told her at the end that maybe she can smile more. If you work in a hotel I expect hospitality. You can have a bad day but if you’re a professional you know that you smile at your guests. We saw her checking in new guests the next day: she wouldn’t smile to save her own life… Missing some basic amenities like hairdryer. You cannot control the temperature in the room: so I was cold, also because of drafting of the ventilation- which you cannot control either.

Priced matched the level of quality and standard of the property

Room facilities were good.

We asked and paid for an additional cleaning moment, but due to a miscommunication, this only occured after the planned date.

General facilities of the room were ok.

The requested cot was not installed at the moment of check-in and the room was not very well cleaned.