Casa Mayor Saltillo, Hotel Hacienda

Todo excelente

The staff is really nice. The hotel and also the outside are, especially the pool are look really nice. We went to the sunday brunch and it was wonderful. The hotel is generally very nice looking.

We entered our room and there was a huge yellow circle (like 40-50 cm big) smelling intensely like piss on the bed sheets (which it actually was). It is already problematic, that the room obviously wasn't cleaned properly for the new guests arriving (us) and the bed sheets obviously weren't changed (!!), but it got even better: we went to the staff to tell them that the sheets were dirty and asked them to change the sheets and they said: someone will come and change the sheets. And then, when we returned to the room around 10 pm - hours later - the bed was made but the sheets weren't changed, again. We literally had to carry the piss bedsheets to the reception for them in order to understand that 1.: they gave us a dirty room and 2. they didn't fix it after being told. Unacceptable in any hotel but especially in a 5 star hotel.

Very beautiful setting, old colonial stile with updated feature to check in the room. The staff very professional.

The address that Booking.com has on line for the Quinta Real Saltillo needs to be corrected. The GPS address on booking.com took us to the wrong place in Saltillo where there is no hotel. The hotel needs to place a visible sign on the front of the building or infront of the building. There is a sign that is partially hidden at the extreme end of the property and cannot be seen until after going around the extreme end of the property. Tks.

I was charged twice, someone irrupted in the room, don’t know if they gave him same room, facilities needed renewal, the water in spatub just flushed.