Mercure Convention Center Ancol

Solid location in Ancol. Seemed like it had a lot of facilities.

Very dated and tired looking hotel and room. It almost looked closed when we arrived. Had to pay entry to Ancol too.

breakfast, pool, late check out

mainly geared towards families with blaring kids music in common areas

Très bon restaurant avec petit déjeuner buffet bien fourni.

Wifi inutilisable. Supplément pour ajouter un lit qui avait été demandé à l’avance. Frais imprévus pour entrer dans le parking car parc d’attractions

The hotel is kids friendly the reason I chose it and just in front of fauna-land, easy access by feet. Facilities for kids such as indoor playgrounds, games, sand pit, fish pond, swimming pool. Breakfast is so tasty

Hotel guests were not informed that the ticket of Ancol entrance had to be purchased before. Although I informed them we were going to arrive at midnight. So when we were trying to enter we were refused at Ancol gate.. and available to purchase only online but they only accept payment through Indonesian mobile banking app. Which is tricky for someone who doesn’t live here. At the end I had to beg the security to let us in. I informed matter this upon arrival. The front office at Mercure hotel given us the room with main room light broken, when I called them back they sent me engineer, it was 1am. We were so tired after 30+ hours journey. I was hoping to get the room changed or upgraded straight away. Instead i had to wait engineer to fix so I sent him back. There was no follow up the next day from the hotel. Or nice gesture. Drinking water was not topped up unless you asked And there was the cockroach on the last night of our stay, where we had to sleep that moment. The manager came and ask if we want new room, but compensation will be better at this point.