NH Collection Mexico City Reforma

Location

No house keeping all through the stay, room not clean Roo. Not clean

Restaurant!

Location is great the square is quite noisy

Clean

Everything is perfect

Nice location. Walkable neighborhood and central to reach most of the city by public transport. Big enough room for the three of us. Friendly and helpful staff.

Not five star standard by any means. Plaster was crumbling from walls in our room and the hallways. Our first room was to the north with very loud karaoke bars audible until early morning. They were kind enough to give us a new room on the south side where it was just the usual traffic noise. However, the new room had other issues, mainly a leak dripping from the ceiling in the bathroom. Power outlets weren’t working in the bathroom nor next to the big mirror. Housekeeping made up the room while we were gone and the leak was still just dripping onto the countertop next to the sink. So they must have noticed but ignored it. There were other smaller issues such as dust or the mirror hanging crooked due to a missing screw. They gave us only two towels (for the three of us) and then removed one of them without replacing a new one, which all added up to feeling more like three stars at best. We have stayed in NH collection hotels in different countries and they always had a very high standard, so this was disappointing.