Parthenis Beach, Suites by the Sea

Location and personnel

That some customers claimed poolchairs at 7 o’clock in the morning. Towels should be removed as curtsy to other customers. Tell the customers that it is forbidden by company rules to claim poolchairs before using it, but just claiming the spot

Établissement très convivial

A beautiful hotel, perfectly managed by Sophia and her husband, whom we’d like to thank once again for their professionalism and, above all, their kindness and warm personality! Everything was perfect: a beautiful room, spotless and very nicely decorated. We also appreciated having a clothes drying rack available on the balcony. We honestly couldn’t find a single thing to complain about! The direct access to the beach, without even having to walk far, is simply fantastic. The beach has beautiful, fine golden sand, with no pebbles or rocks when entering the water! The food at the beach restaurant was also excellent. A huge thank you to the entire staff, from the pool team to the housekeeping team. Everyone was incredibly kind, friendly and helpful! We had a wonderful stay and would definitely come back!

The second and third room were ok. The hotel also made an effort to offer alternative rooms and accommodation after I complained about the first room.

Unfortunately, the first room was far below my expectations. The main issue was the extremely noisy air conditioning, which blew directly towards the bed and could not be properly adjusted. There was also an unpleasant smell in the bathroom, and overall I did not feel comfortable in the room. To be fair, the hotel tried to find solutions. However, the result was that during a three-night stay I stayed in three different rooms and had to pack and move twice. A considerable part of such a short stay was therefore spent discussing the situation, packing and changing rooms. What disappointed me additionally was the way my complaint was handled afterwards. Instead of simply acknowledging my experience, I was told that similar complaints had never been received before. I found this unnecessarily defensive and dismissive of the actual problems I experienced. I appreciate that attempts were made to accommodate me, but unfortunately they did not change the overall experience. Three rooms in three nights is simply not the relaxing hotel stay I had expected.