Mansion Alcazar

Loved the colonia feel to the place, authentic and charming.

Toilets and showers need updating.

I received a very warm welcome to this really beautiful historic building with wonderful gardens. My room was very comfortable with everything that I needed, it was quiet and I had a great night’s sleep. The addition of mouth wash to the complimentary toiletries was pleasantly unusual but very welcome. Preparation of my room in the evening included hot water bottles placed under the sheet at the foot of the bed which was a lovely touch. The buffet breakfast was excellent with a wide choice of quality food including the option of cream with the fruit and a very tasty crème brûlée cake. I would undoubtedly stay here again and I can wholeheartedly recommend it to others.

Nothing

Everything

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The location is perfect. The staff were incredibly friendly and professional. The breakfast was really nice too. These are the good things and I can recommend these specifically.

The two things I hated I'll leave until last. But to start with, the room itself wasn't as large as I expected for the price I paid, the photos I saw prior to booking and also the fact that this is a five star hotel. This was a treat to myself after 6 weeks travelling around Colombia and Ecuador and a combination of staying in hostels, eco lodges and 3 star hotels. The room was not the most comfortable. Now for the two things that were awful: 1. The wifi in the rooms was absolutely shocking - non existent! I had to leave the property to arrange Uber's, check in for flights etc, really annoying. 2. There was a piano outside my room in the lobby. Some geezer in the hotel felt compelled to play this every night between 7pm - 9pm. I get up early, have breakfast and walk and explore the city. From 8pm onwards I like to relax and sleep as I am tired from travelling all day. This was impossible for me to do with my noise cancelling headphones playing music to drown out the guy playing a piano outside my door. If this place advertised that a guy would be playing a piano outside my door every night, irrespective of if I liked it or not, I would not have dreamed of booking this hotel. Never, ever has the thought occurred to me when trying to sleep in a hotel "do you know, what would improve this experience? Yep, someone playing a loud piano outside my door". It's not for me at all.