W Koh Samui

We had a wonderful stay at W Koh Samui with our two children, aged 5 and 7. The breakfast buffet offered a great variety of delicious food, and we especially enjoyed the cooking class, where we had the opportunity to learn how to prepare Thai dishes. Even our children had so much fun! The therapists at AWAY Spa were excellent, and all the food we tried throughout our stay was delicious. The staff were incredibly friendly, attentive, and always ready to help whenever we needed anything. The beachfront location was another highlight. Having direct access to the beach made it so easy to enjoy the sea, and our children absolutely loved it. It was definitely one of their favourite parts of the holiday!

We did get bitten by quite a few mosquitoes during our stay, so better mosquito control would make the experience even more enjoyable. Overall, we had a fantastic family holiday and would happily recommend W Koh Samui to families travelling with young children.

The breakfast is excellent and the restaurant service staff are excellent.

From the moment we arrived, we were completely blown away by W Koh Samui. The resort is absolutely breathtaking – honestly, even more beautiful in real life than in the photos. The views, the villas, the beach, the pool and the entire atmosphere are stunning. It is one of those places that immediately makes you stop and say “wow.” But what truly made our stay unforgettable was the amazing team. From the reception staff to the hotel management, everyone was exceptional. They were warm, professional, helpful and genuinely caring. Every request was handled quickly and efficiently, and whenever we needed assistance – even with personal matters that had nothing to do with the hotel itself – they went above and beyond to help us. We travelled with our two young children, and the way the staff treated them was something we will always remember. Everyone gave them so much attention, kindness and love. They made the children feel comfortable and happy, and made all of us feel completely at home. There is a huge difference between receiving good service and feeling that people genuinely care about you, and at W Koh Samui we felt that throughout our entire stay. The hotel itself is spectacular, but the people are what make this place truly special. It is even more beautiful than the photos, the service is outstanding, and the atmosphere is something you really have to experience. We genuinely did not want to leave and would come back without hesitation.

Honestly, nothing. Everything exceeded our expectations.

Staff we generally friendly.

Paid a hefty amount per night for the room , the room had a continuous drainage smell which the staff tried to fix but it reoccurred.