PrideInn Flamingo Beach Resort & Spa Mombasa

I love the surrounding very nice the swimming pool and the welcoming was good

I didn't like the fact that when I checked in the Door to the room wasn't working and I had to wait no one assisted me I went back to the receiption which is very far from the room climbing stairs was 😩 I was not happy about that and really frastrting me alot .

It is my second time in prideInn Flammingo, second consecutive year. I went alone in 2025 and love it and decided to go back in 2026 with my husband. It was lovely again expect for one aspect

I forgot a coat in my room, communicated the hotel in the same day. Unfortunately, I was already travelling back home. Did not hear back from the hotel on the matter

The Allinclusive bit ie food drinks snacks etc plus the waitresses mostly the small brown girl she's really very hardworking plus good customer care

I missed 1 day not coming because I missed my flight but the room was not left free it was given to someone so I would expect some small refund to use it on the day I extended since the room I booked was given out on that day I missed but nothing like a top up but instead I pay a full night that's not fair If the room was reserved and not given out that would be understandable...

L’emplacement et la sécurité

Lorsqu’on réserve une chambre pour une personne et qu’on se présente finalement en couple, il n’est pas clairement indiqué lors de la réservation qu’un supplément de 62 dollars sera exigé sur place pour la deuxième personne, alors que le tarif affiché sur le site est de 27 dollars. Une fois sur place, aucune modification ou régularisation n’est possible directement via l’application. De plus, l’accès à la réservation nous est même refusé, ce qui ne permet pas de régler la situation facilement. Cette différence de tarif et le manque de transparence dans la gestion de la réservation sont particulièrement décevants. Je trouve cette situation vraiment abusive.